Manager, Design Operations Job at Capital One (McLean)

Design Operations Program Manager

We’re looking for a Creative & Design Ops Program Manager to help strengthen how...

Location

United States , San Francisco

Salary:

160800.00 - 240000.00 USD / Year

Plaid

Expiration Date

Until further notice

Requirements

At least 5+ years experience as a Design/Creative Program Manager, Design Operations Manager, or UX Program Manager for an in-house, centralized Design organization
Experience in design tools like Figma and project management tools like Linear
Demonstrated commitment to fostering an inclusive, equitable, transparent, empowering, and high-accountability culture
Strategic foresight and the ability to anticipate problems, prioritize ambiguous problem areas, drive alignment, and build consensus across multiple stakeholders
An eye for continual improvement, and passion for efficiency and operational excellence at scale
Excellent interpersonal, presentation, and communication skills
Comfort with a fast-changing environment

Job Responsibility

Drive end-to-end execution of integrated brand and product campaigns in partnership with Design, Marketing, and Product teams
Build project plans, manage resources, and coordinate across teams and vendors to deliver high-quality creative work on time and within budget
Track performance and lead retrospectives to continually improve campaign processes
Establish and maintain scalable creative workflows, documentation, and reporting systems that improve visibility, feedback cycles, and asset management
Own the creative intake process to ensure requests are well-scoped, prioritized, and efficiently executed
Champion operational excellence and process clarity across teams
Oversee day-to-day operations of Plaid’s in-house video studio, including scheduling, budgeting, and resourcing
Partner with producers and editors to manage pre-production, shoots, and post-production delivery
Maintain production calendars, uphold creative quality standards, and manage vendor and freelancer relationships to ensure seamless video production at scale

What we offer

medical
dental
vision
401(k)
equity
commission

Fulltime

Senior Manager, Operations Knowledge Systems & Process Design

This isn't traditional knowledge management. You're building the operating syste...

Location

United States , Nashville

Salary:

Not provided

Checkr

Expiration Date

Until further notice

Requirements

7+ years of experience in operations, process improvement, knowledge management, or related fields
3+ years leading teams or complex cross-functional initiatives
Demonstrated expertise in business process design, mapping, and optimization (Lean, Six Sigma, or similar methodologies)
Strong systems thinking—ability to see how knowledge, process, technology, and people interconnect
Proven ability to write clear, effective operational content that scales across audiences and channels
Data fluency: comfortable using metrics and analytics to drive decisions and measure impact
Experience building scalable solutions that work across multiple teams or functions
Excellent stakeholder management skills with ability to influence without authority
Clear, compelling communication—can translate complex systems into understandable frameworks

Job Responsibility

Design and evolve the knowledge infrastructure that powers compliance operations, customer support, and external help center content
Write and oversee the creation of content that works—clear, actionable knowledge that scales across channels and use cases
Develop and maintain structured taxonomies and leverage AI-powered approaches for organizing and surfacing unstructured content
Create systems that enable both human agents and AI systems to leverage knowledge effectively
Establish frameworks for knowledge quality, governance, and lifecycle management that scale with business growth
Map, document, and optimize cross-functional processes across compliance, support, and supply chain operations
Design processes that balance efficiency, quality, and customer experience outcomes
Build process frameworks that support continuous improvement and rapid iteration
Harness conversation analytics and AI to surface patterns, gaps, and opportunities in knowledge and process performance
Use operational data and performance metrics to identify knowledge and process gaps and translate insights into action

What we offer

Lunch four times a week
Commuter stipend
Snacks and beverages

Fulltime

Senior Design & Research Operations Specialist

We are seeking a Senior Design & Research Operations Specialist to help us scale...

Location

Canada; United States , Toronto; Calgary; Vancouver

Salary:

126200.00 - 170800.00 CAD / Year

Clio

Expiration Date

Until further notice

Requirements

5+ years of experience in design, research, or product operations
Strong organizational, communication, and program-management skills
Comfort navigating ambiguity and bringing structure to complex systems
Proficiency with design and research tools (Figma, Miro, Maze, Pendo)
Experience maintaining process documentation and operational metrics
A pragmatic, collaborative approach to problem-solving and continuous improvement
Experience working in fast-paced, iterative product development environments
Deep understanding of good user experience, IA, and visual design
Demonstrate a keen interest in improving your craft by using AI

Job Responsibility

Lead the operational foundation for Design & Research, managing tools, systems, and budgets
Shape and maintain the rhythms and rituals that connect our teams within Design and within the organization
Coordinate research operations by managing participant recruitment, scheduling, incentives, and insights management
Develop and maintain shared documentation and guidelines that strengthen collaboration between Design, Research, Product, and Engineering
Identify and implement process improvements that increase clarity, reduce friction, and enable faster, more informed decisions
Design and evolve onboarding programs that help new designers and researchers ramp quickly
Track and report on key operational metrics including team health, delivery velocity, and efficiency
Partner with Design & Research leadership to align on operational vision, priorities, and long-term goals
Support the evaluation and rollout of new tools and vendors
Contribute to building a collaborative, high-performing culture

What we offer

Top-tier health benefits, dental, and vision insurance
Hybrid work environment
Flexible time off policy, with an encouraged 20 days off per year
$2000 annual counseling benefit
RRSP matching and RESP contribution
Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years

Fulltime

Operations Academy Manager

The Operations Academy at Adyen is dedicated to support the professional and per...

Location

Netherlands , Amsterdam

Salary:

Not provided

Adyen

Expiration Date

Until further notice

Requirements

2+ years of experience in Learning & Development or Instructional Design, preferably with experience in a fast-paced or global environment
Strong project management skills, with the ability to manage complex learning rollouts, timelines, and stakeholder communications
Proficiency with quantitative analysis and analyzing performance metrics, ideally in the context of learning and development programs
Strong communication, facilitation, and consulting skills
with the ability to guide stakeholders who may not have a background in education
Full professional proficiency in English, both written and verbal
A background in Operations or Support is a plus, but not required

Job Responsibility

Design and refine comprehensive learning programs, leveraging operational expertise to ensure relevance and effectiveness
Collaborate closely with stakeholders from various teams (L&D, operations leadership, other academies) to tailor learning experiences for our global teams
Assess individual and organizational learning needs, utilizing data analysis to drive informed decision-making and measurable outcomes
Lead Strategic Projects: Partner with Central L&D and Operations leadership to drive key learning initiatives (such as Leadership Development or new workflow rollouts), managing the project lifecycle from design to adoption
Conduct qualitative and quantitative analysis of program and learning metrics to evaluate impact and drive continuous improvements in the Operations Academy initiatives

Design Manager

The Design Manager plays a critical role in driving the successful delivery of a...

Location

Australia

Salary:

Not provided

Hickory

Expiration Date

Until further notice

Requirements

Bachelor degree in Construction Management, Engineering, Architecture, Project Management, or equivalent
Minimum 5 years’ experience in Design Management, preferably with exposure to data centres, mission-critical infrastructure, large-scale MEP-intensive projects, or commercial buildings with complex services
Demonstrated leadership and the ability to coordinate multidisciplinary design teams
Strong understanding of regulatory compliance, technical standards, services integration, and specialist data centre requirements
Experience managing design budgets, services-heavy scopes, and long-lead equipment risk
Proven ability to incorporate innovative design concepts and leverage BIM/digital engineering tools to enhance design coordination, accuracy, and delivery

Job Responsibility

Manage the full design lifecycle for data centre projects, from pre-planning through construction, ensuring all design solutions meet project goals, client technical briefs, and mission-critical performance standards
Provide expert guidance on data centre-specific design implications, including electrical and mechanical capacity, equipment layouts, thermal performance, and integration with structural and architectural systems
Assess build feasibility with a focus on constrained environments, complex services coordination, equipment clearances, modularisation, and prefabrication opportunities
Offer recommendations on value management and cost optimisation while maintaining resilience, reliability, and Tier-level requirements
Ensure consistent adoption of Hickory’s design methodologies across data centre projects, incorporating lessons learned and continuous improvement
Develop and maintain a Data Centre Design Management Plan, tailored to project scale, MEP complexity, and client specification
Lead communication with consultants, services engineers, specialist vendors, and client-side technical teams, ensuring timely response to design queries
Facilitate design and technical workshops, including MEP coordination, constructability reviews, commissioning planning, and integration meetings with operational stakeholders
Prepare and lead design meetings, issuing agendas, documentation packs, and clear action tracking
Integrate Hickory’s design processes and the Hickory Way® into all project documentation and consultant outputs

What we offer

Work-Life Balance: Enjoy a balanced work-life schedule with a standard 5-day work week
Novated Leases: Take advantage of novated leasing options to maximize your salary and enjoy tax savings on vehicle expenses
Family-Friendly Policies: Receive paid parental leave to support your family needs
Employee Wellbeing: Access our Employee Assistance Program (EAP) for valuable support and resources
Travel Perks: Benefit from discounted hotel rates
Expert In-House Team: Collaborate with our dedicated structures and facades team

Operations Manager

Our client is seeking an experienced Operations Manager to lead a team, oversee ...

Location

United Kingdom

Salary:

75000.00 - 85000.00 GBP / Year

Hedera Hiring Ltd

Expiration Date

Until further notice

Requirements

Solid experience in the utility sector ideally within an electricity-focused company
Strong understanding of the utility sector, with a preference for experience in ICPs or IDNOs

Job Responsibility

Lead Project Managers and Office Staff, ensuring goals, financial targets, and deadlines are met
Approve project quotations, designs, and costings, ensuring alignment with financial goals
Oversee procurement and approve subcontractors and suppliers for cost-effective solutions
Represent the company, building and maintaining strong client relationships with clear communication and alignment on project expectations
Manage relationships with ICPs and IDNOs, ensuring proper asset valuation and regulatory compliance
Maintain NERS accreditations, coordinate health and safety surveyor visits, and ensure compliance with Lloyd's Register Quality Assurance standards
Ensure resource allocation, streamline communication, and address commercial or technical challenges to support project delivery

What we offer

Company car
Pension
Fully Remote with site visits
25 days of annual leave excluding Bank Holidays

Fulltime

Manager, Operational Shared Services

We have reimagined the way EZRA supports our clients by introducing a team of sp...

Location

United Kingdom , London

Salary:

Not provided

LHH

Expiration Date

Until further notice

Requirements

4+ years of experience people managing a shared service or back-office function
Ability to motivate teams with metrics and targets
Experience automating processes with demonstrable data on improvements over time
Strong attention to detail, able to keep many concurrent processes organized
Understand financial processes and how to manage POs and payment methods
Strength in process documentation and process improvement

Job Responsibility

Define strategy and success metrics for the new Operational Solutions team
Design and implement fundamental ways of working to elevate how OSMs partner with internal stakeholders, defining unique strategies for each proposition as needed
Design and implement processes that drive task accountability, track RAG indicators, document decisions made and flag any risks
Introduce and leverage automation and technology to increase speed to task completion and accuracy
Partner with Product, Tech, and Finance on innovating processes to increase productivity
Oversee all team responsibilities including but not limited to: Financial operations for our nominated pay as you go, credit card and pre-pay programs
Managing shared mailboxes, creating and sending quotes, inputting information to intake forms for launch, etc
Accessing finance systems (Ariba/Coupa/etc) to retrieve and chase POs
Requesting CIO creation with EZRA finance team
Coordinating with Billings team to generate credit card invoices and gathering credit card payment details from Paypal

What we offer

Your own world class coach
Friends and family coaching
2 weeks work from anywhere
Charity days
Learning and Development Budget
Weekly wellbeing hour
Private medical insurance
Pension scheme
Life Assurance
Flexible working hours

Fulltime

Design Manager

Join a forward-thinking organisation dedicated to revolutionising retail through...

Location

United Kingdom , London

Salary:

45000.00 - 50000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Strong qualitative and quantitative research abilities
A knack for translating insights into tangible design concepts and experiments
Experience in retail, service design, CX/UX design, or store operations
Comfort in fast-paced, iterative environments
A strategic problem-solver who executes ideas quickly and effectively
Excellent communication skills and strong stakeholder management capabilities

Job Responsibility

Conduct thorough research to identify opportunities for innovation through a systems lens
Develop conceptual designs that elevate both customer and employee experiences in retail
Design and prototype in-store experiences, merging digital and physical elements seamlessly
Apply service design methodologies to enhance customer interactions
Lead hands-on experiments, swiftly testing and iterating on fresh ideas
Stay ahead of trends in retail, consumer behaviour, and technology to inform innovation strategies
Collaborate closely with stakeholders across technical design, operations, and people teams
Communicate insights and recommendations clearly to drive effective decision-making

What we offer

Company bonus scheme
Unlimited paid holiday
Wellbeing allowance
Pension scheme

Fulltime

Manager, Design Operations

Capital One

Location:
United States , McLean ▼
Richmond
New York
San Francisco

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
February 14, 2026

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