Manager, Delivery Excellence

• Lead, grow, and mentor a team of Delivery Excellence Managers
• own team performance, operating rhythms, and career development
• Establish prescriptive delivery playbooks, templates, and operating standards (SSO, people data, connectors, readiness gates) to ensure consistent, high-quality deployments at scale
• Own end‑to‑end delivery governance across your team’s accounts: kickoff, plan, deploy, go‑live, handoff, and renewal‑readiness, including proactive risk management and escalation handling
• Set and report on portfolio‑level KPIs (deployment velocity, time‑to‑value, adoption, satisfaction, ROI proxies), and drive continuous improvement against these metrics
• Partner with Sales, Solution Architects, AI Outcomes Managers, Support, and R&D to ensure a seamless customer journey and accelerate value realization post‑launch
• Engage with executive sponsors and customer program leads to align on goals, joint success plans, and measurable outcomes
• serve as a strategic advisor when tradeoffs arise
• Systematize feedback loops from field to product
• influence roadmap and readiness (connectors, deployment tooling, admin UX, observability) with clear business impact cases
• Raise the delivery bar: improve onboarding processes, documentation, playbooks, and tooling
• champion operational excellence across planning, execution, and closeout

• 6+ years in customer-facing delivery, implementation, technical account management, or consulting for enterprise SaaS
• 2+ years leading/managing delivery or customer success/PS teams
• Strong understanding of SDLC and modern delivery practices (Agile/DevOps), with the ability to guide hands-on work in SSO setup, people data, and enterprise connector configuration
• Proven record of building playbooks, standardizing processes, and running delivery at scale with clear KPIs and continuous improvement cycles
• Executive presence and clear communication
• comfortable leading escalations, aligning cross‑functional stakeholders, and making outcome‑oriented decisions
• Analytical, systems-thinking mindset
• adept at diagnosing deployment blockers and translating field insights into product/process enhancements
• Cloud fluency (AWS, Azure, or GCP)

One of the following—or willingness to obtain within 90 days—is a plus: AWS Certified Cloud Practitioner, Microsoft Certified Azure Fundamentals, or Google Cloud Digital Leader

• Medical, Vision, and Dental coverage
• generous time-off policy
• opportunity to contribute to your 401k plan
• home office improvement stipend
• annual education and wellness stipends
• vibrant company culture through regular events
• healthy lunches daily