Manager, Customer Success

• Develop a deep understanding of our analytics and engagement platform and execute strategic plans that maximize customer growth and retention in global and local markets
• Maintain strong, long-lasting relationships with clients through proactive support and value-driven communication
• Work closely with customers to co-create successful use cases that demonstrate business value and support growth
• Act as a technical integrator and analytical advisor focused on digital analytics and user engagement strategies
• Ensure Dataroid SDK and API integrations are implemented in the most efficient and scalable way for each customer
• Collaborate with product development teams to prioritize and shape the product backlog
• Take end-to-end ownership of customers and serve as a single point of contact on customer priorities and troubleshooting and ensure customer issues are resolved
• Collaborate with the engineering and product team to set up or configure our software platform as per customers’ requirements
• Collaborate with account and business development teams to support market expansions and revenue growth

• 3 to 6 years’ of experience in a Technical and/or Business Support function (B2B) dealing with data analysis
• Desire to work in a dynamic and fast-moving startup environment
• Strong data analytics interpretation skills with a consultancy mindset
• Passion for supporting client’s growth through digital insights and engagement strategies
• Strong communication, interpersonal, and teamwork skills with the ability to work both independently and collaboratively
• Strong knowledge of technology, digital and innovation
• Excellent listening, negotiation, and presentation skills
• Experience working with, and managing, stakeholders and customers
• Team player, good interpersonal skills
• Knowledge of the analytics market and data infrastructure
• Strong leadership skills and ability to inspire

Knowledge of Mobile Apps development environments, frameworks and tools, digital & performance marketing, web & app analytics is preferred

• Great Compensation & Benefits: We provide an attractive compensation package, including private health insurance, company-supported pension plans, meal vouchers, commute assistance, remote work benefits, and a paid day off for your birthday
• Enhanced Workdays: Enjoy the flexibility of adaptable working hours. We offer online events, inspiring guest speakers, office snacks, a culture that limits unnecessary meetings, and many other perks designed to make your weekdays more enjoyable
• Growth & Learning: Your development is our priority, with access to premier online learning platforms like Udemy, digital libraries, and tailored training programs to support your career journey
• Thriving Community: Be part of a vibrant and close-knit team that values connection. Enjoy happy hours, workshops, seasonal celebrations, and other events that bring us together
• Open Dialogue: Our flat organizational structure fosters direct and transparent communication. Your ideas and feedback are always welcome, ensuring your voice is heard and valued