Manager, Customer Solutions Engineering Jobs

New

Associate Solutions Engineering Program Manager

We are looking for a driven Associate Solutions Engineering Program Manager to l...

Location

United States , San Mateo

Salary:

135000.00 - 165000.00 USD / Year

Verkada

Expiration Date

Until further notice

Requirements

2+ years of experience in solutions engineering, program management, or technical enablement
Strong understanding of technical domains such as computer networking, cloud architecture, and security infrastructure
Previous experience in technical training or mentorship is highly desirable
Excellent organizational skills and the ability to manage multiple priorities
Strong communication and interpersonal skills with the ability to inspire and guide early-career engineers
Ability to thrive in a fast-paced, dynamic environment with a strong sense of accountability and adaptability
Passion for technology, education, and continuous improvement

Job Responsibility

Oversee the daily activities of the ASE training program, ensuring ASEs are meeting their learning milestones in areas such as cloud infrastructure, networking, and physical security
Collaborate with Solutions Engineering leaders and trainers to build and refine training content that meets the evolving technical needs of the company
Provide mentorship and career development support to ASEs, fostering a positive learning environment and offering guidance on future career paths
Coordinate hands-on technical projects that allow ASEs to work with Verkada's full product suite, gaining real-world experience in designing and implementing security solutions
Ensure ASEs are progressing in their communication and presentation skills, preparing them to interface with customers and deliver technical solutions
Manage program logistics, including scheduling, cohort management, managing travel, and tracking ASE progress in technical certifications and soft skill development
Facilitate ASE engagement with SE mentors and track the success of those relationships
Regularly report on ASE program performance, identifying areas for growth and improvement

What we offer

Healthcare programs that can be tailored to meet the personal health and financial well-being needs - Premiums are 100% covered for the employee under at least one plan and 80% for family premiums under all plans
Nationwide medical, vision and dental coverage
Health Saving Account (HSA) with annual employer contributions and Flexible Spending Account (FSA) with tax saving options
Expanded mental health support
Paid parental leave policy & fertility benefits
Time off to relax and recharge through our paid holidays, firmwide extended holidays, flexible PTO and personal sick time
Professional development stipend
Fertility Stipend
Wellness/fitness benefits
Healthy lunches provided daily

Fulltime

New

Customer Solutions Engineer

As the Customer Solutions Engineer / Manager at TactoTek you will serve as the s...

Location

Japan , Shibuya, Tokyo

Salary:

Not provided

TactoTek

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Mechanical Engineering or a related field (Master’s degree is a plus but not required)
5-10 years’ experience in product design, systems engineering, or mechanical engineering roles with exposure to cross-functional project management, preferably in the field of automotive
Proficiency in CAD tools (3D and 2D) and simulation methods (FEA, optical, mold flow) combined with experience in BOM management and CAPEX planning
Strong project management skills with a proven ability to coordinate multi-disciplinary teams and projects
Excellent communication and presentation skills tailored to diverse audiences
Adaptability and a customer-centric mindset in a fast-paced, innovative environment
Native-level Japanese speaker, with fluency in English (Mandarin is a plus but not required)
Willingness to travel for up to one month training in Finland when start your career at TactoTek
Flexibility to travel within Japan and Asia for client meetings, tech shows, and industry events
Annual travel to Finland

Job Responsibility

Serve as the primary technical liaison for customers, guiding customers through the IMSE development process and projects from initial ideation to prototype development and beyond
Lead prototyping efforts and coordinate cross-functional project execution to ensure that designs are manufacturable, scalable, and meet customer needs
Oversee the management of the Bill of Materials (BOM) to align with project cost, material, and manufacturing requirements
Maintain robust relationships with customers through regular, clear communication and proactive project updates
Provide technical sales support, including product demonstrations, presentations, and feasibility discussions
Stay informed on industry trends in automotive, aerospace, consumer products, and other key sectors to deliver innovative, market-aligned solutions
Collaborate with internal teams (technology and product development, sales, field application engineering) to ensure smooth project execution and high customer satisfaction
Present integrated technical and project management insights to a variety of stakeholders, from technical teams to senior management
Develop an in-depth understanding of IMSE technology and contribute to continuous product improvement by incorporating customer feedback and identifying opportunities for technological innovation

What we offer

Competitive compensation package
Flexible work environment
Remote-friendly culture
Opportunity to be part of a team redefining how electronics are designed and manufactured

Fulltime

New

Customer Solutions Engineer, Illumination

As a Customer Solutions Engineer, Illumination at TactoTek, you will play a key ...

Location

China , Shanghai

Salary:

Not provided

TactoTek

Expiration Date

Until further notice

Requirements

Degree in Optical Engineering, Electronics, Mechanical Engineering, or a related field
Native Chinese
English is the major working language
Experience in illumination or optical design in the automotive sector with exposure to cross-functional project management
Hands-on experience with optical simulation tools (Speos, LightTools, etc.)
Good understanding of optical theory and its practical applications
Logical and facts & data-based analysis skills, familiar with DFMEA, PFMEA, Feasibility study processes, particularly for plastic and film-based technologies
Excellent communication and presentation skills, with a strong ability to build trust and credibility with customers
Adaptability and a customer-centric mindset in a fast-paced, innovative environment
Ability to work independently while being a strong team player as well

Job Responsibility

Serve as the primary technical liaison to customer R&D, design, and manufacturing teams—advising on how IMSE® can be adapted to meet specific application goals
Concept, simulate, and develop integrated lighting solutions using IMSE® technology, ensuring optical performance, homogeneity, and manufacturability
Conduct or support optical simulations (e.g., Speos or LightTools) to validate concepts and provide technical insight during design discussions
Lead or contribute to prototype development, evaluating feasibility from both a technical and production standpoint
Collaborate closely with internal experts in optics, electronics, mechanics, and manufacturing to deliver high-quality outcomes
Support customer workshops, technical reviews, and pre-sales engagements by translating customer requirements into actionable engineering tasks

What we offer

We are a fast-growing, modern company at the forefront of IMSE® technology
You'll collaborate with world-leading IMSE experts and globally recognized brands, driving innovation in next-generation electronics
At TactoTek, employees are empowered to take responsibility for their work, contribute proactively, and actively shape the evolution of their role over time
Work-life balance comes naturally—our flexible work environment and remote-friendly culture have been part of our DNA long before it became the norm
We offer a competitive compensation package, and the opportunity to be part of a team redefining how electronics are designed and manufactured

New

Senior Manager, Customer Solutions Engineering

Customer support is on the very front-lines of assisting our dbt Cloud customers...

Location

United States , New York City

Salary:

187000.00 - 226800.00 USD / Year

dbt Labs

Expiration Date

Until further notice

Requirements

Extensive experience in technical support or engineering, preferably with enterprise-level customers in a SaaS environment
A proven track record of building and leading high-performing technical support or engineering teams
Exceptional problem-solving skills, with a capacity to handle complex technical issues and provide effective solutions
Excellent communication and interpersonal skills, capable of navigating diverse cultural and regional nuances within a global team
Adeptness at project and program management, with a keen ability to organize, prioritize, and manage cross-functional projects

Job Responsibility

Lead and develop a team of Customer Solutions Engineers across the US East, ensuring high-quality technical support for enterprise customers
Strategize and implement support processes to enhance support operations, facilitating smooth and efficient issue resolution
Foster a culture of continuous learning and professional growth within your team, ensuring they are equipped to support the evolving landscape of dbt Cloud and the modern data stack
Collaborate with cross-functional teams to enhance customer satisfaction, drive product adoption, and ensure a seamless customer experience
Monitor and analyze team performance, providing regular feedback and coaching to improve efficiency and effectiveness
Advocate for customers within the organization, ensuring their needs and feedback influence product development and innovation
Lead by example, offering hands-on support and guidance to both customers and team members, driving towards excellence in every interaction

What we offer

Unlimited vacation
401k w/3% guaranteed contribution
Excellent healthcare
Paid Parental Leave
Wellness stipend
Home office stipend

Fulltime

New

Customer Solutions Engineer, Illumination

As a Customer Solutions Engineer, Illumination at TactoTek, you will play a key ...

Location

United States , Detroit

Salary:

Not provided

TactoTek

Expiration Date

Until further notice

Requirements

Degree in Optical Engineering, Electronics, Mechanical Engineering, or a related field
Native English, other languages are a plus
Minimum of 3 years (ideally 5 years) of experience in illumination or optical design in the automotive sector with exposure to cross-functional project management
Hands-on experience with optical simulation tools (Speos, LightTools, etc.)
Good understanding of optical theory and its practical applications
Basic understanding of plastic injection molding and elementary tool design
Basic knowledge of FMVSS and ECE lighting regulatory requirements
Logical and facts & data-based analysis skills, familiar with DFMEA, PFMEA, Feasibility study processes, particularly for plastic and film-based technologies
Excellent communication and presentation skills, with a strong ability to build trust and credibility with customers
Adaptability and a customer-centric mindset in a fast-paced, innovative environment

Job Responsibility

Serve as the primary technical liaison to customer R&D, design, and manufacturing teams—advising on how IMSE® can be adapted to meet specific application goals
Concept, simulate, and develop integrated lighting solutions using IMSE® technology, ensuring optical performance, homogeneity, and manufacturability
Conduct or support optical simulations (e.g., Speos or LightTools) to validate concepts and provide technical insight during design discussions
Lead or contribute to prototype development, evaluating feasibility from both a technical and production standpoint
Collaborate closely with internal experts in optics, electronics, mechanics, and manufacturing to deliver high-quality outcomes
Support customer workshops, technical reviews, and pre-sales engagements by translating customer requirements into actionable engineering tasks

What we offer

We are a fast-growing, modern company at the forefront of IMSE® technology
You'll collaborate with world-leading IMSE experts and globally recognized brands, driving innovation in next-generation electronics
At TactoTek, employees are empowered to take responsibility for their work, contribute proactively, and actively shape the evolution of their role over time
Work-life balance comes naturally—our flexible work environment and remote-friendly culture have been part of our DNA long before it became the norm
We offer a competitive compensation package, and the opportunity to be part of a team redefining how electronics are designed and manufactured

Solution Engineer, Work Management

Atlassian is looking for a Pre-Sales Solutions Engineer to support our exciting ...

Location

France , Paris

Salary:

Not provided

Atlassian

Expiration Date

Until further notice

Requirements

5+ years of experience interacting with enterprise customers in a pre-sales capacity
excellent communication
strong presentation skills to multi-level audiences
unmatched agility
customer-centric mindset
proven track record in building executive relationships
creative problem solver
comfortable in both business and technical contexts
open to giving and receiving feedback
passionate about making customers and Atlassian successful

Job Responsibility

Partner with direct sales, partners and larger account teams on Fortune 500 customers
participate in customer discovery
identify high impact workflows
probe for and identify additional opportunities for cross-product/solution expansion
investigate, discover, and assess client pain points
be a product expert of Atlassian TeamWork Foundation and Work Management software
lead compelling value-based demonstrations
understand, lead, and guide the customer's technical needs
proactively forge strong partnerships with aligned account executives
create collateral, content and assets for consumption by the broader sales team

Fulltime

Solutions Engineering Manager, Enterprise Segment, DACH

Atlassian is looking for a manager to lead the Solutions Engineering team within...

Location

Germany

Salary:

Not provided

Atlassian

Expiration Date

Until further notice

Requirements

3+ years of experience leading a SaaS sales engineering team
Fluent in German
Well versed in interacting with enterprise customers in a pre-sales capacity
Excellent communication skills
Strong presentation skills to multi-level audiences
Agility to grow the team
Creative problem solver
Interpret complex business problems into solutions
Collaborate with prospects, partners, and the Atlassian sales team

Job Responsibility

Lead, mentor, and inspire a growing team of sales engineers
Develop and implement training programs
Build & Optimize processes that support rapid growth
Provide thought leadership
Buildout scalable functions
Establish performance metrics
Collaborate with senior leadership
Operationalize Metrics that Matter
Identify and prioritize key market opportunities
Ensure proper alignment of resources

What we offer

Health coverage
Paid volunteer days
Wellness resources

Fulltime

New

Customer Service Project Manager (Digital Solutions)

At Flix, we offer a dynamic work environment with competitive pay, strong growth...

Location

Portugal , Lisbon

Salary:

Not provided

Cherry Ventures

Expiration Date

Until further notice

Requirements

Strong project management mindset with proven experience in automation, AI-driven support, or self-service platforms
Ability to translate operational pain points into clear product problems and prioritization decisions
Experience working with multilingual customer journeys and markets
Fluency in English is a must
Data-driven approach: confident using dashboards, funnels, and metrics to guide decisions
Comfortable working with engineering teams and discussing requirements at a technical-concept level
Strong stakeholder management across CS operations, product, tech, and localization
Bias for action: you move fast, simplify, and focus on solutions that scale

Job Responsibility

Co-own the end-to-end strategy for automated resolution across text and voice bots
Translate CS needs into clear product priorities that reduce dependency on human agents
Partner with Tech to design, build, and ship automation capabilities that work reliably across languages
Monitor performance by language + contact reason and continuously improve auto-resolution rates
Work cross-functionally with Operations, Quality, and Content teams to remove blockers and simplify flows
Define and maintain a strong measurement framework: accuracy, containment, latency, customer effort
Drive experimentation: A/B tests, prompt optimization, journey redesign, and new automation use cases

What we offer

Travel perks: 12 free Flix vouchers + 12 discount vouchers for friends & family
Work from (M)Anywhere: Depending on your role, work from another location for up to 60 days per year
Hybrid work model: We are an office-first company, but we offer flexibility to balance work and life
Wellbeing support: Access confidential 1:1 counselling, courses, and stress management for yourself and up to four family members
Learning & Development: Take advantage of language classes, training courses, and expert-led sessions to grow your skills
Mentoring Program: Connect with experienced colleagues to gain insights and accelerate your career

Manager, Customer Solutions Engineering

dbt Labs

Location:
Australia

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
December 08, 2025

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Manager, Customer Solutions Engineering

dbt Labs

Location:Australia

Category:IT - Administration

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:December 08, 2025

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Job Posted:
December 08, 2025