Manager, Corporate IT Job at Dialpad (Vancouver)

Manager, Corporate IT

Dialpad

Location:
Canada , Vancouver

Category:
IT - Administration

Contract Type:
Not provided

Salary:

117600.00 - 145200.00 CAD / Year

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Job Description:

As the Manager of Corporate IT, you'll lead our global IT infrastructure, services, and corporate security efforts. You’ll work closely with the business to align technology strategy with Dialpad objectives and ensure global compliance. You’ll also help create a unified, resilient security architecture that protects proprietary data and minimizes operational risk. In addition, you’ll help bring a proactive, scalable approach to IT, leveraging modern cloud solutions to support rapid growth across our 11 global offices.

Job Responsibility:

Lead, mentor, and manage a current global team of six (6) IT specialists, fostering a culture of high performance, collaboration, and continuous improvement
Conduct performance reviews, identify training opportunities, and manage career development plans for direct reports
Oversee and coordinate all IT service delivery and support across 11 international office locations and the distributed remote workforce, ensuring consistent quality and availability of services
Partner effectively with various departments (e.g., HR, Finance, Facilities/Workplace) globally to understand their IT needs, align service delivery, and support business objectives
Take ownership of major IT projects from initiation through deployment, ensuring they are delivered on time, within budget, and meet established technical and business requirements
Oversee the design, implementation, and maintenance of all corporate IT infrastructure, including networking, servers (on-premises and cloud), telecommunications, and end-user computing
Ensure the efficient operation and continuous improvement of the global IT service desk, focusing on high service levels and user satisfaction
Develop and execute the long-term technology roadmap for corporate IT, ensuring it scales with the company's growth and remains current with industry best practices and technology innovations (e.g., AI, Agentic AI)
Partner closely with the Security team to design, deploy, and operate robust IT security solutions, ensuring the protection of corporate infrastructure and data
Collaborate with the Security team in supporting threat detection and response processes within the Corporate IT environment
Ensure IT infrastructure and processes adhere to relevant global regulatory and security compliance standards (e.g., ISO, SOC 2, GDPR)
Prepare, manage, and track the annual operating and capital expenditure budget for Corporate IT and Security Services
Manage relationships and contracts with key IT vendors, service providers, and consultants, ensuring cost-effectiveness and high service quality

Requirements:

8-10 years of progressive experience in Information Technology, Infrastructure Management, or Corporate IT Security
Demonstrated experience managing scalable IT infrastructure and security programs within a SaaS company is highly preferred
3-5 years of experience successfully managing and leading a technical team, preferably in a global environment
A customer-service mindset with a focus on delivering high-quality user experiences
Proven experience in operating and managing security, automation technology, and automation programs
Experience in configuring, deploying, and leading: Implementation and governance of cloud-based identity and access management (IAM) and identity provider (IdP), including Okta, Google Workspace, SSO, SAML, and SCIM across enterprise environments
Mobile Device Management systems (MDM), such as Jamf, Kandji, Microsoft Intune
Administration of core enterprise SaaS platforms (e.g., Google Workspace, Atlassian), including provisioning automations and integration workflows
IT assets including endpoints, office networking, and A/V conferencing systems
Demonstrated ability to own and deliver complex, cross-functional IT projects
Experience with budget planning, forecasting, and expense management
Bachelor's degree in Computer Science, Information Technology, or a related field
Relevant certifications (e.g., PMP, ITIL, CISSP, CompTIA Security+) are a plus
Excellent written and verbal communication skills, with the ability to articulate complex technical issues to non-technical stakeholders
Strong problem-solving and analytical capabilities
Passion for solving complex problems through technology (e.g., automation, AI) to minimize manual processes and improve efficiency
Proven ability to manage stress and ambiguity in a fast-paced, global setting

What we offer:

Competitive benefits and perks
Robust training program
Inclusive office environment
Recognized Great Place to Work culture

Additional Information:

Job Posted:
December 29, 2025

Employment Type:

Fulltime

Work Type:

On-site work

Dialpad - All Job Offers

Job Link Share:

Manager, Corporate IT

Dialpad

Location:
Canada , Vancouver

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
December 29, 2025

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