Manager, Client Success, CVS Health

CVS Health

Location:
United States, Woonsocket, Rhode Island

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

66330.00 - 145860.00 USD / Year

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Job Description:

Manager role on the Client Success team within the Supplemental Benefits and Directed Spend business unit at CVS Health, focused on delivering exceptional service to health plan partners through strategic account management, plan and expense reporting, and championing in-store experience initiatives for OTC benefits.

Job Responsibility:

Ensure a seamless experience for members joining new or renewing existing Medicare and Medicaid plans by preparing our store colleagues to support members in-store shopping journeys
Identify opportunities to improve the in-store experience and maximize value for our members, stores, manufacturer partners, and health plans
Represent the voice of the colleague and customer internally and advocate for initiatives to improve their experiences
Support program expense tracking and invoicing including card fees, print expenses, supply chain, etc.
Deliver health plan and store reporting to account managers, Store Operations, and Merchandising
Navigate the day-to-day of a dynamic entrepreneurial team in a fluid and emerging space while balancing communication needs, stakeholder management, and timelines

Requirements:

3+ years' experience consulting, project management, HealthTech, corporate healthcare, or provider/payor functions
3+ years of experience working on cross-functional teams, internally and externally
Ability to travel on a limited basis (10-15%)
Bachelor's degree or equivalent experience

Nice to have:

Demonstrated proficiency with Excel (pivot tables, etc.) and PowerPoint
Strong interpersonal and communication skills with the ability to influence at all levels
Analytical mindset with experience using data to drive decisions and improve processes
Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities

What we offer:

Affordable medical plan options
401(k) plan with matching company contributions
Employee stock purchase plan
Wellness screenings
Tobacco cessation and weight management programs
Confidential counseling and financial coaching
Paid time off
Flexible work schedules
Family leave
Dependent care resources
Colleague assistance programs
Tuition assistance
Retiree medical access

Additional Information:

Job Posted:
October 25, 2025

Expiration:
November 30, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Job Link Share:

Manager, Client Success