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Manager Client Delivery - WinFS & M365

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NTT DATA

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Location:
Germany , Munich

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

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Job Description:

The Client Delivery Manager for Microsoft 365 is responsible for overseeing the successful delivery of Microsoft 365 services to clients. This role requires a strong background in service management, client relationship management, and technical delivery. Candidates should have at least 8 years of experience in collaboration or workplace technology services, with a focus on SLA-driven service delivery. A bachelor’s degree in Information Technology, Business Management, or Information Systems is required, along with relevant certifications such as ITIL and Microsoft 365 Fundamentals. The position offers an opportunity to lead cross-functional teams and drive continual service improvement initiatives.

Job Responsibility:

  • Own and manage client delivery for Microsoft 365 services, ensuring SLA, KPI, and contract commitments are met
  • Act as the primary escalation and relationship manager for M365 service delivery issues
  • Coordinate delivery across engineering, operations, security, and governance teams
  • Lead service review meetings, operational governance forums, and executive updates
  • Oversee incident, problem, and change management processes for client environments
  • Manage service onboarding, transitions, and operational readiness for this contract
  • Drive continual service improvement, automation, and optimisation initiatives
  • Ensure alignment between client requirements and Microsoft 365 roadmap changes
  • Manage risks, dependencies, and service improvement backlogs
  • Ensure service delivery aligns with security, compliance, and regulatory obligations
  • Support commercial activities including renewals, service expansions, and cost optimisation
  • Maintain accurate service documentation, reporting, and delivery artefacts
  • Collaborate with account management and sales on growth opportunities

Requirements:

  • Bachelor’s degree or equivalent experience in Information Technology, Business Management, or Information Systems
  • 8+ years’ experience collaboration, or workplace technology services
  • 3–5 years in a managed services leadership or service management role
  • Proven experience delivering Collaboration services in enterprise or global environments
  • Experience managing distributed teams and third-party vendors
  • Strong background in SLA-driven service delivery and customer support
  • Experience operating in ITIL-based service management environments
  • Good awareness of the Microsoft 365 service portfolio
  • ITSM platforms (ServiceNow or equivalent)
  • Monitoring, reporting, and analytics for operational performance
  • Licensing models, capacity planning, and cost optimisation strategies

Nice to have:

  • Certifications (desirable): ITIL Foundation or ITIL Managing Professional
  • Microsoft 365 Fundamentals (MS-900)
  • Prince2, PMP, or equivalent project/service management certification
  • Agile or SAFe certification (desirable)
  • Service management or leadership qualification

Additional Information:

Job Posted:
February 14, 2026

Employment Type:
Fulltime
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