This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
As a Manager, Claims Partnerships, you are the primary driver of performance for Uber’s US & Canada partner network. You are not a "file auditor"—you are a strategic problem solver mandated to partner with leadership to understand why performance trends are happening and influence the operational strategies required to fix them. You will act as the bridge between Uber’s "Principled Performance" mission and the partner’s frontline execution, ensuring our partners deliver Industry Leading Claims outcomes.
Define & Refine Expectations: Collaborate with Claims Leadership to draft and optimize Special Handling Instructions and contractual operational agreements
Partner Operational Health: Anchor performance in measurability
Process Governance: Validate that agreed-upon processes are actually "live" in the partner’s operation
Cross-Functional Bridge: Partner deeply with internal stakeholders—specifically Geo and Severity leads—to address emerging trends
Aligned Prioritization: Maintain strict alignment with the Claims Management Team’s unified vision
Requirements:
5+ years of experience in claims strategy, vendor management, or insurance operations
Experience with SQL, Tableau, or similar data visualization tools to independently validate partner performance data
Demonstrated experience using LLMs (Large Language Models) to accelerate workflows
Proficiency in prompt engineering for complex tasks
Proven ability to manage complex implementations or operational changes across multiple geographic regions (US & Canada)
Specific exposure to litigation trends or regulatory environments in high-risk jurisdictions
Deep understanding of Third Party Administrator (TPA) internal economics and staffing models
Ability to thrive in a "0-to-1" environment
Demonstrated experience interacting with senior leadership
Strong ability to interpret complex claims data and identify operational root causes
Proven ability to influence external stakeholders and drive change without direct authority
What we offer:
Eligible to participate in Uber's bonus program
May be offered an equity award & other types of comp
All full-time employees are eligible to participate in a 401(k) plan