Manager, Business Process Improvement

• Build problem solving skills and capability within the teams through workshops, learning forums, playbooks
• Drive culture of continuous improvement within the teams
• Socialize Continuous Improvement with the stakeholders, understand the Key business requirements and build the CI strategy around them.
• Educate, build awareness and Program manage continuous improvement, FMEA framework. Identify risks & opportunities, create controls and build plans for implementation, Support business in setting up risk free operations / mitigate risks.
• People Management: Coach & mentor team members for enhanced roles and responsibilities, career growth, and Overall Development
• Streamline overall ways of working and identify opportunities for improvement
• Identify high impact opportunities, problem solve through data and process re-design and lead them to delivery
• Diagrams and evaluates existing processes. Builds transformation journeys
• Leads or supports cross-functional project teams to implement operational improvements within Trust
• Designs experiments & leads them as a Project Manager
• Implements process improvement projects using Lean Six Sigma methodology. Builds relationships with cross-functional Trust stakeholders
• Collects data and insights from operations to identify the root cause of problems.
• Measures performance against process requirements.
• Presents opportunities for approval to management.
• Communicates ,Story tells using powerpoint presentations ,progress to stakeholders
• Leads workshops & brainstorming sessions for CS & across functions
• Mentors & coaches the team from LSS , conflict management, storytelling & stakeholder management perspective

• A minimum of 10+ years of experience in Continuous Improvement, Process Design, process re-engineering and/ or operations
• Any Post Graduate - Preferred
• Advanced knowledge of contact center operations, AML, Fraud/ Risk operations
• Preferred Certified Lean Six Sigma Black Belt
• Strong stakeholder management skills
• Proven track-record of developing and delivering support with positive impact to business metrics
• Experienced in project management and engaging with cross-functional teams to successfully achieve business goals
• Comfortable with large data sets, able to derive insights and storytell through presentations.
• Excellent analytical capability & ability to translate strategy into onground implementation
• Self starter comfortable working in ambiguous situations
• Excellent Storytelling capabilities
• Good understanding of the Industry relevant automation tools & Technologies. - Preferred
• Experience of working/ collaborating with product teams to bring improvements/ impact - preferred
• Design Thinking Practitioner, Agile/Project Management certification is a plus

Design Thinking Practitioner, Agile/Project Management certification is a plus

• bonus or incentives
• one or more equity programs
• benefits
• Employee Travel Credits