Manager, Billing Operations

• Build, coach, and develop a team of billing and cash collection specialists
• Set team objectives aligned with functional goals and company’s strategy
• Manage day-to-day global billing operations across multiple regions and currencies
• Manage concession requests and billing disputes
• Manage team’s conversations with customers
• Oversee the cash collection process, minimize overdue accounts
• Collaborate with GTM, Support, Pricing, Revenue Accounting teams
• Collaborate with Revenue Accounting on and Deal Desk on complex sales deals
• Collaborate with the Revenue Accounting team and Data Engineers on Bookings to Billings ARR reconciliation
• Collaboration with Finance on the forecast process for invoicing and cash collection
• Serve as a key stakeholder for billing-related tools and integrations
• Partner with GTM Systems, Billing Engineers, Finance Systems teams to build a roadmap
• Identify, design, and implement process improvements
• Ensure proper billing systems configuration, integration with downstream systems
• Increase the involvement of Fin AI Agent in AR operations
• Oversee Financial Reconciliations and Analyses
• Build sustainable and repeatable KPI reporting
• Support annual audits, including direct interaction with external auditors
• Create and implement internal controls

• 7+ years of experience in billing operations, order-to-cash, or Accounts Receivable management
• At least 3+ years managing Accounts Receivable, Collections, and Billing Operations teams
• Expertize with coaching teams, developing talent, and managing performance
• Experience in managing conversations with customers, dispute resolution, concessions
• Experience in collaboration with Deal Desk and Accounting Teams, IT or teams responsible for billing and GTM systems
• Experience supporting complex Enterprise sales deals with non-standard terms
• Deep understanding of Order-to-Cash process in subscription and usage-based business models and systems (e.g., Salesforce CRM, Stripe Billing, NetSuite ERP, Tesorio, bank portals, vendor portals, AWS Marketplace)
• Strong analytical and reporting skills
• Experience with building models, reports and dashboards in Excel, or BI tools (e.g. Tableau) for KPIs reporting
• Experience in presentation of team KPIs to executives
• Excellent communication and stakeholder management skills
• Process-design skills
• proven ability to improve efficiency through automation and tooling, including AI
• Experience collaborating with IT and Engineering teams, driving the systems improvement roadmap with stakeholders
• Proven track record of quickly learning new complex processes
• Demonstrated experience executing on cross-functional initiatives that span Finance, GTM, and Support
• Ability to translate the company's strategy into operational tasks for the team
• Exceptional attention to detail, operational rigor, and problem-solving ability under pressure
• Experience in high-growth or global SaaS environments required

Familiarity with AI-enabled process improvement tools is a plus

• Competitive salary and equity in a fast-growing start-up
• We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
• Regular compensation reviews
• Pension scheme & match up to 4%
• Life assurance
• Comprehensive health and dental insurance for you and your dependents
• Flexible paid time off policy
• Paid maternity leave
• 6 weeks paternity leave for fathers
• Cycle-to-Work Scheme
• Secure bike storage
• MacBooks are our standard, but we also offer Windows for certain roles when needed