Manager-at Your Service, Marriott Bonvoy

Marriott Bonvoy

Location:
China, Changzhou

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Manager position responsible for handling all guest calls, requests, questions, or concerns at Sheraton Changzhou Xinbei Hotel. Includes operating telephone switchboard, verifying billing, assisting with various call types, and serving as a department role model while training and coaching employees.

Job Responsibility:

Answer, record, and process all guest calls, requests, questions, or concerns
Contact appropriate individual or department to resolve guest call, request, or problem
Follow up and ensure that any outstanding requests are resolved
Advise guest of any messages received
Verify and adjust billing
Operate telephone switchboard station
Monitor busy or unanswered lines
Take messages
Activate and deactivate guest room message lights
Transfer guests with internet access issues to internet service provider's customer support line
Assist callers with credit card, calling card, long distance, collect, overseas, and person to person calls
Log guest requests, incidents, adjustments and comment cards into computer
Supply guests with directions and property information
Assist management in training, scheduling, evaluating, motivating and coaching employees
Serve as a department role model

Requirements:

High school diploma or G.E.D. equivalent
At least 1 year of related work experience
At least 1 year of supervisory experience

Additional Information:

Job Posted:
October 13, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Manager-at Your Service