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Manager 1, Technical Product Sales Support

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Comcast Corporation

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Location:
United States, New York

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

115915.27 - 173872.90 USD / Year
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Job Description:

FreeWheel Global Support is the service delivery leader in the Premium Video Advertising Management industry. We help Customers achieve success in the new TV ecosystem. Our team’s contribution is White Glove Service and our product is knowledgeable, empowered customers who champion the FreeWheel brand. The goal is the delivery of an excellent Customer Experience across the product suite. The Global Support team are first in line for actioning service excellence -- It is a job we take very seriously. We are searching for a Support leader for our ever diversifying and expanding Support talent incubator. The ideal Support Manager, Operations (SMO) will be a blend of effective team coach, skilled risk manager, and intuitive talent nurturer. This individual will have a demonstrable history of success in the services industry and a proven record of accomplishment of operational and developmental success. EQ is as important as IQ for this position.

Job Responsibility:

  • Develops and improves processes and procedures for service delivery team to ensure orders are entered and scheduled within defined SLAs
  • Works with internal and external customers to ensure a positive installation experience
  • Provides feedback and recommendations to the sales organization with regard to clean order submission to improve the efficiency of the service delivery operation
  • Hires, coaches and evaluates service delivery personnel based on performance standards
  • Evaluates performance data on key metrics and provides continuous performance feedback to team
  • Consistent exercise of independent judgment and discretion in matters of significance
  • Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary
  • Other duties and responsibilities as assigned

Requirements:

  • At least 2+ years of successful team management and direct leadership of creative problem solvers or
  • At least 4+ years Sr. Level experience with FreeWheel products and service delivery, preferably in a respected team environment
  • A bachelor’s degree or equivalent experience
  • Required background in computer software with preference toward SAAS (software as a service)
  • Advanced experience with a CRM (Customer Relations Management) ticketing system, i.e.. Zendesk, Great Plains, Service Cloud, Jira, ConnectWise, Autotask, etc.
  • Demonstrable experience understanding technical and engineering concepts, and translating them in simplified form
  • Experience hiring, training, and preparing junior team members for success
  • A service mind-set coupled with a deep need to solve problems
  • Must reside in Central or Eastern time zone - no exceptions
  • This position is not eligible for visa sponsorship. Applicants must be authorized to work for Comcast in the United States without a current or potential future need for sponsorship

Nice to have:

  • Candidates with advertising digital experience will be prioritized
  • Preference may be granted to candidates who have experience with the Beeswax product line
What we offer:
  • Paid Time off
  • Physical Wellbeing
  • Financial Wellbeing
  • Emotional Wellbeing
  • Life Events + Family Support

Additional Information:

Job Posted:
December 07, 2025

Employment Type:
Fulltime
Work Type:
Remote work
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