Manager - Partner Management, Fever

Fever

Location:
Argentina, Buenos Aires

Category:
Sales

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Fever is looking for an experienced and strategic Partner Support Manager to lead and scale our GH Partner Support team — a global, multilingual, 24/7 operation supporting thousands of event partners on our marketplace. This team is the backbone of operational excellence for permanent and stable experiences, ensuring fast, high-quality, and partner-centric customer service.

Job Responsibility:

Lead and scale our GH Partner Support team
Ensure fast, high-quality, and partner-centric customer service
Build scalable support processes
Act as the operational voice of our partners

Requirements:

Lead the global GH Partner Support function
Define and implement a tiered, multilingual support model
Own the design and rollout of Zendesk-based workflows
Hire, coach, and scale a distributed support team
Define KPIs and establish a performance monitoring system
Align with Partner Management, Product, and Ops
Represent partner support in strategic forums
Drive a culture of continuous improvement, automation, and knowledge-sharing

What we offer:

Attractive compensation package
Opportunity to have a real impact
40% discount on all Fever events and experiences
Health insurance
Home-office friendly
Responsibility from day one
Professional and personal growth
Great work environment

Additional Information:

Job Posted:
June 13, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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Manager - Partner Management