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As the first team member our guests encounter when entering the building, our Hosts are essential to a positive guest experience. This person will lead our other Hosts/Hostesses and manage the book of reservations for one of our busiest and most popular restaurants in Center City.
Job Responsibility:
Responsible for greeting incoming and departing guests
Answers incoming calls to the restaurant and provides appropriate service
Manages the flow of guests into the dining and bar areas, provides accurate wait times to incoming guests, if appropriate
Demonstrates problem resolution with customer relations and escalates communication to Management as needed
Works as a team with other Hosts, Servers, Bartenders, and support staff to ensure Schulson Collective steps of service are met at all times
Creates memorable experience to build repeat business
Inform guests of other Schulson Collective restaurants
Performs other duties as assigned
Act as a leader to other Hosts/Hostesses
Requirements:
Prior knowledge/use of Resy required
Minimum two (2) years prior experience in customer service within the restaurant industry
Strengths must include multi-tasking, problem resolution, and customer relations
Must have excellent written and verbal communication skills
Must have experience managing book of reservations for high-volume restaurant