Maitre D

• Warmly greet, recognize, and escort hotel guests, patrons, and VIPs, ensuring personalized hospitality
• Anticipate guest needs, resolve concerns with discretion, and maintain a visible, proactive presence on the floor
• Answer guest inquiries regarding menus, hours, special events, and availability with confidence and clarity
• Build loyalty through guest recognition programs, noting preferences, special occasions, and repeat visits
• Oversee host stand operations using Resy
• manage reservations, seating strategy, pacing, and waitlist
• Direct table assignments to balance guest flow, optimize service quality, and support team efficiency
• Monitor dining room for table readiness, cleanliness, and reset, coordinate with bussers and servers for smooth turnover
• Conduct pre-shift meetings to communicate priorities, guest recognition notes, and key updates
• Supervise, coach, and mentor host team to maintain excellence in guest service and professionalism
• Assist with onboarding and training of new hires to build skill, confidence, and cultural alignment
• Provide floor support during peak periods, stepping in to reinforce service standards as needed
• Enforce FOH standards of appearance, grooming, and professional etiquette
• Ensure consistent brand-aligned atmosphere by adjusting lighting, music, and space presentation
• Report and follow up on any maintenance or cleanliness issues immediately
• Uphold the hospitality culture of Roxy Bar and the hotel at large, ensuring service is seamless and guest centered

• Minimum 3 years of restaurant or hospitality experience in a leadership or guest-facing role
• Experience with Resy or similar table management software preferred
• Strong communication and interpersonal skills
• Ability to multitask and remain calm under pressure
• Commitment to service excellence and team development
• TIPS/Alcohol Training certified is a plus
• Physical ability to stand for long periods, move throughout the venue, and lift as required
• Ability to perform job with attention to detail, speed and accuracy
• Ability to prioritize and organize
• Ability to follow directions thoroughly
• Ability to understand guest’s service needs
• Ability to work cohesively with co-workers as part of a team
• Ability to work with minimal supervision
• Ability to maintain confidentiality of guest information and pertinent hotel data

TIPS/Alcohol Training certified is a plus

• Health Insurance
• Dental Insurance
• Vision Insurance
• Paid Time Off
• 401k