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Mail Logistics Supervisor

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Chickasaw Nation Industries, Inc (CNI)

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Location:
United States, St. Louis

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Category:
Office Administration

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

The Mail Logistics Supervisor facilitates and supports workloads and monitors quality control to support the customer. Supervises daily operations, actively communicates with staff to ensure timely processing of cases, provides support & technical assistance to assigned staff, supports Program Quality Control efforts, and establishes, organizes and maintains accurate files and computer records.

Job Responsibility:

  • Facilitates and supports workloads and monitors quality control to support the customer
  • Supervises daily operations
  • Actively communicates with staff to ensure timely processing of cases
  • Provides support & technical assistance to assigned staff
  • Supports Program Quality Control efforts
  • Establishes, organizes and maintains accurate files and computer records
  • Responsible for all day-to-day mailroom operations including: Managing teamwork load, Making team assignments and monitoring completion, Reassigning work as necessary
  • Oversees staff and exercises supervisory personnel management responsibilities, including mailroom operations
  • Leads, supervises and mentors assigned staff
  • Provides training and direction for ensuring the achievement of maximum performance with high standards and exercises supervisory personnel management responsibilities
  • Monitors staff performance in all functions, including mailroom tasks, and addresses performance weaknesses as needed
  • Ensures all required systems, including mailroom operations are operational and reports/addresses any problems as arise
  • Receives, investigates, and resolves problems within the mailroom and other areas, with assistance of team members
  • Provides support, technical assistance, and training to assigned staff, ensuring that they are appropriately prepared to perform all aspects of their jobs (case management, customer service, reporting, and mailroom duties.)
  • Supports Program Quality Control efforts by maintaining quality assurance procedures, including those specific to mailroom operations, and reports to the Project Manager on results
  • Assists in identifying new quality assurance procedures and reports as needed
  • Collects and analyzes data related to mailroom performance, analyzes complaints, identifies issues, and elevates them to the Project Manager
  • Manages the development of performance reports for the program, ensuring that mailroom operations conform to professional standards
  • Assists the Project Manager in developing and implementing improvement strategies, such as developing and providing training for both general staff and mailroom personnel

Requirements:

  • Must be able to obtain and maintain the required customer clearance for access to systems, facilities, equipment and property
  • Bachelor's Degree and three (3) years related experience or equivalent combination of education/experience
What we offer:
  • Medical
  • Dental
  • Vision
  • Company Life Insurance
  • Short-Term and Long-Term Disability Insurance
  • 401(K) Immediate Vesting
  • Professional Development Assistance
  • Legal Aid Assistance Program
  • Family Planning / Fertility Assistance
  • Personal Time Off
  • Observance of Federal Holidays
  • Employee Assistance Program (EAP)
  • Training and Development Opportunities

Additional Information:

Job Posted:
December 07, 2025

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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