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M365 Copilot SME

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Whitehall Resources Ltd

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Location:
United Kingdom , Sheffield

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Contract Type:
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Salary:

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Job Description:

Whitehall Resources are currently looking for a M365 Copilot SME based in Sheffield for an initial 11 month contract.

Job Responsibility:

  • Provide 3rd / 4th Line Operational Support for M365 Copilot
  • Providing incident response via complex troubleshooting, policy/configuration changes and mass deployments throughout the organisation
  • Incident & Problem Management: Triage and resolve complex M365 escalations / Multi User Incidents (usage, access errors, unexpected results)
  • Root cause analysis across M365 Admin Centre, Entra, Conditional Access, SharePoint/OneDrive permissions, Teams, Group Policy Objects, Aternity etc
  • Observability and Monitoring: Advanced understanding of monitoring and observability tools such as Thousand Eyes and Downdetector

Requirements:

  • 5-8+ years in Microsoft 365 support at enterprise scale
  • Strong skills in Microsoft Copilot, SharePoint/OneDrive permissions, Entra ID, Conditional Access
  • Experience working within regulated environments and producing audit-ready artifacts

Nice to have:

  • Exposure to large scale Copilot deployments (free/M365) in the financial sector
  • Proficiency with PowerShell and Graph API for troubleshooting and reporting
  • Provide CoPilot knowledge sharing sessions to fellow M365 Application owners

Additional Information:

Job Posted:
December 30, 2025

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