Loss Prevention Supervisor, Marriott Bonvoy

Marriott Bonvoy

Location:
Malaysia, Penang

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

The Loss Prevention Supervisor ensures property security, guest safety, and compliance with company standards. Duties include patrolling the property, monitoring security systems, responding to accidents and emergencies, and supervising a team. Marriott International embraces diversity and inclusion, valuing unique backgrounds and fostering a positive environment for professional growth.

Job Responsibility:

Patrol all areas of the property
secure rooms
conduct emergency response drills
monitor Closed Circuit Televisions and alarm systems
assist guests/employees during emergency situations
resolve safety hazard situations
handle interruptions and complaints
ensure compliance with laws and company policies
train, motivate, and coach employees
develop and maintain positive working relationships.

Requirements:

Patrol all areas of the property
secure rooms
assist guests with room access
conduct emergency response drills, daily physical hazard/safety inspections, investigations, interviews, and key control audit
monitor Closed Circuit Televisions and alarm systems
authorize, monitor, and document access to secured areas
assist guests/employees during emergency situations
respond to accidents, contact EMS or administer first aid/CPR as required
gather information and complete reports
maintain confidentiality of reports/documents
release information to authorized individuals
defuse disturbances
resolve safety hazard situations
handle interruptions and complaints
escort unwelcome persons from the property
ensure compliance with alcoholic beverage control laws
call for assistance using proper code responses
provide proper paperwork to employees
ensure uniform and personal appearance are clean and professional
welcome and acknowledge all guests
anticipate and address guests’ service needs
thank guests with genuine appreciation
develop and maintain positive working relationships
ensure adherence to quality expectations and standards
visually inspect tools, equipment, or machines
move, lift, carry, push, pull, and place objects weighing under 50 pounds without assistance
move through narrow, confined, or elevated spaces
stand, sit, or walk for an extended period.

Nice to have:

High school diploma or G.E.D. equivalent
at least 2 years of related work experience
at least 1 year of supervisory experience.

What we offer:

Dedicated equal opportunity environment
access to opportunities
valued cultural diversity
membership in a global team
a commitment to diversity and non-discrimination.

Additional Information:

Job Posted:
July 17, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Loss Prevention Supervisor