Loss Prevention Officer, Marriott Bonvoy

Marriott Bonvoy

Location:
Thailand, Phuket

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

The Loss Prevention Officer at JW Marriott Phuket Resort & Spa is responsible for maintaining security and safety procedures, conducting daily inspections, responding to accidents and emergencies, and ensuring compliance with company policies and procedures. The position values teamwork, professionalism, and attention to detail.

Job Responsibility:

Patrol all areas of the property
assist guests with room access
monitor Closed Circuit Televisions, perimeter alarm system, duress alarms, and fire life safety system
lock property entrances when required
conduct daily physical hazard inspections
respond to accidents, contact EMS or administer first aid/CPR as required
assist guests/employees during emergency situations
notify appropriate individuals in the event of accidents, attacks, or other incidents
defuse guest/employee disturbances
call for outside assistance if necessary
complete incident reports to document all Security/Loss Prevention related incidents
handle all interruptions and complaints
resolve safety hazard situations
escort any unwelcome persons from the property without interrupting the orderly flow of property operation
report to scenes of vehicle accidents/thefts
call for assistance using proper code responses
complete a Loss Prevention shift summary/daily activity report
conduct investigations and gather evidence
conduct interviews with relevant parties.

Requirements:

Patrol all areas of the property
assist guests with room access
monitor Closed Circuit Televisions, perimeter alarm system, duress alarms, and fire life safety system
lock property entrances when required
conduct daily physical hazard inspections
respond to accidents, contact EMS or administer first aid/CPR as required
assist guests/employees during emergency situations
notify appropriate individuals in the event of accidents, attacks, or other incidents
defuse guest/employee disturbances
call for outside assistance if necessary
complete incident reports to document all Security/Loss Prevention related incidents
handle all interruptions and complaints
resolve safety hazard situations
escort any unwelcome persons from the property without interrupting the orderly flow of property operation
report to scenes of vehicle accidents/thefts
call for assistance using proper code responses
complete a Loss Prevention shift summary/daily activity report
maintain confidentiality of all Security/Loss Prevention and property reports/documents
release information only to authorized individuals
conduct investigations and gather evidence
conduct interviews with relevant parties
follow all company policies and procedures
report accidents, injuries, and unsafe work conditions to manager
complete safety training and certifications
ensure uniform and personal appearance are clean and professional
protect company assets
welcome and acknowledge all guests according to company standards
anticipate and address guests’ service needs
assist individuals with disabilities
thank guests with genuine appreciation
read and visually verify information in a variety of formats
visually inspect tools, equipment, or machines
move at a speed required to respond to work situations
move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance
grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination
move through narrow, confined, or elevated spaces
move over sloping, uneven, or slippery surfaces as well as up and down stairs and ramps
reach overhead and below the knees, including bending, twisting, pulling, and stooping.

What we offer:

Training and development opportunities
recognition programs
team camaraderie
focus on holistic well-being
equal employment opportunity environment.

Additional Information:

Job Posted:
August 08, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Loss Prevention Officer