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A role at The Ritz-Carlton Aruba involving security and loss prevention responsibilities, patrolling property, monitoring safety systems, assisting guests and employees, managing incidents, and exemplifying luxury service standards.
Job Responsibility:
Patrol property
monitor safety systems
respond to accidents and emergencies
complete shift summaries and incident reports
conduct safety inspections
maintain confidentiality
enforce safety standards
assist colleagues and guests
perform other reasonable duties.
Requirements:
Patrol all areas of the property
assist guests with room access
monitor Closed Circuit Televisions, perimeter alarm system, duress alarms, and fire life safety system
lock property entrances when required
conduct daily physical hazard inspections
respond to accidents
contact EMS or administer first aid/CPR as required
assist guests/employees during emergency situations
notify appropriate individuals in the event of accidents, attacks, or other incidents
defuse guest/employee disturbances
call for outside assistance if necessary
complete incident reports to document all Security/Loss Prevention related incidents
handle all interruptions and complaints
resolve safety hazard situations
escort any unwelcome persons from the property
report to scenes of vehicle accidents/thefts
complete a Loss Prevention shift summary/daily activity report
maintain confidentiality of all Security/Loss Prevention and property reports/documents
conduct investigations and gather evidence
conduct interviews with relevant parties
report accidents, injuries, and unsafe work conditions
complete safety training and certifications
ensure uniform and personal appearance are clean and professional
anticipate and address guests’ service needs
assist individuals with disabilities
prepare and review written documents accurately and completely
move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects exceeding 75 pounds with assistance
move through narrow, confined, or elevated spaces
stand, sit, or walk for an extended period of time
reach overhead and below the knees, including bending, twisting, pulling, and stooping.
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