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The Loss Prevention Officer role involves patrolling the property, ensuring safety and security, assisting guests, and responding to emergencies while maintaining company standards. The role requires conducting investigations, monitoring systems, and ensuring adherence to safety regulations. The position also involves coaching team members and interacting professionally with guests and coworkers.
Job Responsibility:
Patrol all areas of the property
secure rooms
assist guests with room access
conduct emergency response drills, daily physical hazard/safety inspections, investigations, interviews, and key control audit
monitor Closed Circuit Televisions and alarm systems
authorize, monitor, and document access to secured areas
assist guests/employees during emergency situations
respond to accidents, contact EMS or administer first aid/CPR as required
gather information and complete reports
maintain confidentiality of reports/documents, release information to authorized individuals
defuse disturbances in accordance with company policies and procedures
resolve safety hazard situations
handle all interruptions and complaints
escort unwelcome persons from the property
ensure compliance with alcoholic beverage control laws
call for assistance using proper code responses
provide proper paperwork to employees
assist management in training, motivating and coaching employees
ensure adherence to quality expectations and standards
ensure uniform and personal appearance are clean and professional
welcome and acknowledge all guests according to company standards
prepare and review written documents accurately
move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance
perform other reasonable job duties as requested by Supervisors
Requirements:
High school diploma or G.E.D.
at least 2 years of related work experience
at least 1 year of supervisory experience
What we offer:
Equal opportunity employer
non-discrimination on protected basis including disability and veteran status
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