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We are currently looking for a Logistics Shift Leader to support the daily traffic and logistics operations at Olympia London. As a key member of the Logistics team, you will act as the primary operational lead on shift - supporting Supervisors, leading teams of accredited Marshals, ensuring safety and compliance, and delivering exceptional service across the venue. The Logistics Shift Leader plays a central role in maintaining safe and efficient traffic flow, enforcing operational briefings, overseeing on‑site training for teams, and responding to major incidents in line with Olympia emergency procedures.
Job Responsibility:
Lead groups of accredited Marshals to ensure traffic management is legally compliant
Reinforce daily operational briefings and support wider logistics operations
Organise and monitor staff welfare breaks, covering roles if needed
Act as first point of contact for customer complaints
Investigate event VC booking systems to identify potential traffic issues in advance
Assist in preparing show reports and traffic operation statistics
provide feedback to Logistics Supervisors
Use operational systems effectively, reporting or resolving system faults
Requirements:
Articulate, with strong communication skills
Professional, committed, reliable, and trustworthy
Able to exercise tact, discretion, and maintain confidentiality
Strong customer service approach
Effective team‑player with the ability to work independently
Flexible, adaptable, and able to work variable hours
Well‑presented with impeccable integrity
What we offer:
Pension scheme with excellent employer contribution
Life insurance at 4x salary
A range of valuable medical and practical support services through an external Employee Assistance provider