Lobby Ambassador Job at Marriott Bonvoy (Edinburgh)

Guest Experience Agent

You will be collaborating with the Guest Experience Manager to create outstandin...

Location

Australia , Sydney

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

The ability to think outside the box to enhance our guests experience and resolve any challenges as they arise
The ability to keep calm under pressure, while at times, handling multiple tasks
Strong verbal and written communication skills are a must - including good general knowledge of local areas and events
Presented professionally at all times

Job Responsibility

Will be stationed within the main lobby of the hotel to ensure guests have a first and lasting impression along with a smooth arrival and departure experience
Acting as a Lobby Ambassador, you are to ensure the guests needs and requests are met, ensuring maximum guest satisfaction
Work efficiently to ensure all departments are maintaining and delivering a seamless yet professional guest experience in conjunction with the Front Desk and Guest Services teams
Collaborate with the Guest Experience Team to create outstanding and personalized experiences that will leave lasting memories for our guests and visitors

What we offer

Complimentary and discounted stays at Four Seasons worldwide and discounts in our food & beverage outlets
Complimentary meals whilst on duty
Internal and external development opportunities

Fulltime

New

Lobby Ambassador

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instea...

Location

United Arab Emirates , Dubai

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
No license or certification required
Creating a safe work place
Following company policies and procedures
Maintaining confidentiality
Protecting company assets
Upholding quality standards
Ensuring uniform, personal appearance, and communications are professional

Job Responsibility

Giving guests a smooth check-in and check-out
Building an experience that is memorable and unique
Taking the initiative to deliver a wide range of services that guide guests through their entire stay
Being empowered to move about their space and do what needs to be done
Processing operational needs
Addressing guest requests
Completing reports
Sharing the highlights of the local area
Making transactions feel like part of the experience

Fulltime

New

Residences Concierge

Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are de...

Location

Costa Rica , Nekajui Peninsula Papagayo

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
At least 1 year of related work experience

Job Responsibility

Respond to Residence owners’ and their guests’ requests for visitor information, special arrangements, or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers
Respond to special requests from Residence owners and their guests with unique needs and follow up to promote satisfaction
Gather, summarize, and provide information to Residence owners and their guests about the property and the surrounding area amenities, including special events and activities
Announce all visitors, contractors, etc. to Residence owners before allowing them to go up and permit access to only authorize visitors and implement into the key track system
Answer, record, and process all calls, messages, requests, questions, or concerns
Contact appropriate individual or department (e.g., Engineer, Bellperson, Housekeeping) as necessary to resolve call, request, or problem
Understand and assist with owners’ reservation services (HRS)
Assist with scheduling of the elevator for move-in/out for Residence owners/tenants
Assist with Bell/valet services for owners when requesting for their vehicles
Perform Lobby Ambassador tasks

Fulltime

Residences Concierge

The Residences Concierge at The Ritz-Carlton Residences Istanbul is responsible ...

Location

Turkey , Istanbul

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
At least 1 year of related work experience

Job Responsibility

Respond to Residence owners’ and their guests’ requests for visitor information, special arrangements, or services
Announce all visitors, contractors, etc. to Residence owners before allowing them to go up and permit access to only authorize visitors
Answer, record, and process all calls, messages, requests, questions, or concerns
Assist with scheduling of the elevator for move-in/out for Residence owners/tenants
Assist with Bell/valet services for owners when requesting for their vehicles
Perform Lobby Ambassador tasks
Review shift logs/daily memo books and document pertinent information in logbooks

Fulltime

Guest Relations Coordinator

Guest Relations Coordinator position at The Ritz-Carlton Cleveland, responsible ...

Location

United States , Cleveland

Salary:

19.67 USD / Hour

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
At least 1 year of related work experience
No supervisory experience required
No license or certification required

Job Responsibility

Assist members and guests with pre-arrival process, arrival/check-in, member activities/experiences, problem resolution and member departure/check-out
Conduct pre-calls to arriving members
Make pre-arrival arrangements, grocery orders, amenity orders
Handle Front Office duties including check-in/check-out, prepare arrival packets and departure folios, perform audit checklists
Respond to requests for visitor information, special arrangements, activities or services
Gather, summarize, and provide information about the property and surrounding area amenities
Answer, record, and process all calls, messages, requests, questions, or concerns
Perform Lobby Ambassador tasks
Review shift logs/daily memo books and document pertinent information

What we offer

Equal opportunity employer
Valued and celebrated unique backgrounds
Creative, thoughtful and compassionate work environment
Chance to be proud of the work you do
Global team belonging
Professional development

Fulltime

Lobby Ambassador

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instea...

Location

Bahrain

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
No license or certification required
Ability to create a safe workplace, follow company policies and procedures, maintain confidentiality, protect company assets, uphold quality standards
Professional uniform, personal appearance, and communications
Physical ability: on feet and moving around (stand, sit, or walk for an extended time)
Physical ability: hands-on approach (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance)

Job Responsibility

Deliver a smooth check-in and check-out
Build a memorable and unique guest experience
Deliver a wide range of services that guide guests through their entire stay
Process operational needs
Address guest requests
Complete reports
Share highlights of the local area
Ensure transactions feel like part of the experience
Deliver the 'Gold Standards' of The Ritz-Carlton graciously and thoughtfully every day
Exemplify the Gold Standards, such as Employee Promise, Credo and Service Values

What we offer

Chance to be proud of the work you do and who you work with
Opportunity to do your best work, begin your purpose, belong to an amazing global team, and become the best version of you

Fulltime

Concierge

Crescent Hotels & Resorts is honored to announce an exciting opportunity for a t...

Location

United States , Reston

Salary:

Not provided

DoubleTree by Hilton Orlando at SeaWorld

Expiration Date

Until further notice

Requirements

At least 1 year of relevant work experience in a similar role
Experience in a luxury hotel environment is preferred
Must have the ability to communicate in English
Self-starting personality with an even disposition
Maintain a professional appearance and manner at all times
Can communicate well with guests
Must be willing to “pitch-in” and help co- workers with their job duties and be a team player
Finger/hand dexterity in order to operate food machinery
Ability to grasp, lift and/or carry, or otherwise, move goods weighing a maximum of 100 lbs. on a continuous schedule

Job Responsibility

Respond to requests from Residence owners regarding visitor information, special services, and arrangements
Collect and provide information about the property and surrounding area to Residence owners and their guests
Announce all visitors and contractors to Residence owners before allowing access, ensuring only authorized visitors are permitted
Process all calls, messages, requests, and concerns in a timely manner
Contact appropriate departments to resolve requests or issues as needed
Assist with reservation services for owners and help book elevators for move-ins and move-outs
Support valet services when owners request their vehicles
Perform lobby ambassador duties and document relevant information in logs
Report accidents, injuries, and unsafe conditions to a manager and complete safety training and certifications
Maintain a professional appearance and adhere to company policies and procedures

What we offer

Generous compensation package
An exceptional benefit plan for eligible associates & your family members
401K matching program for eligible associates
Discounts with our Crescent managed properties in North America for you & your family members
Health & wellness programs
Best in class learning and development
Travel discounts

Parttime

Westin Experience Supervisor (Lobby Ambassador)

At Westin, we are committed to empowering guests to regain control and enhance t...

Location

Indonesia , Jakarta

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
At least 1 year of related work experience
At least 1 year of supervisory experience

Job Responsibility

Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key
Set up accurate accounts for each guest according to their requirements
Enter Marriott Rewards information
Ensure rates match market codes, document exceptions
Secure payment prior to issuing room key, verify/adjust billing
Compile and review daily reports/logs/contingency lists
Complete cashier and closing reports
Supply guests with directions and property information
Accommodate guest requests, contacting appropriate staff if necessary
Follow up to ensure requests have been met

Fulltime

Lobby Ambassador

Marriott Bonvoy

Location:
United Kingdom , Edinburgh

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 07, 2026

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