Loan Servicing specialist Job at Robert Half (Glen Allen)

Loan Servicing Support Specialist

URGENT contract opportunity for a highly detail-oriented Loan Servicing Support ...

Location

United States , Boise

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proven experience in loan administration, mortgage servicing, or related fields
Strong knowledge of escrow management, including tax and insurance disbursements
Proficiency in analyzing data and performing audits to identify discrepancies and improve processes
Familiarity with servicing systems, such as Black Knight or similar platforms
Excellent problem-solving skills with the ability to address borrower disputes and escrow discrepancies
Knowledge of federal and state regulations related to mortgage servicing
Strong organizational skills and attention to detail for maintaining accurate records
Ability to collaborate effectively with internal teams and external parties such as tax authorities and insurance providers

Job Responsibility

Process loan payments and manage customer accounts, ensuring all updates are accurate, timely, and compliant
Administer and analyze escrow accounts, including tax and insurance disbursements, while maintaining full regulatory compliance
Conduct detailed audits of loan and escrow records to verify proper setup, complete payment histories, and adherence to federal, state, and investor guidelines
Analyze data related to escrow shortages, overages, delinquency trends, and servicing exceptions, identifying root causes and recommending actionable solutions
Maintain precise, up-to-date loan records within Black Knight MSP, ensuring the highest level of data integrity
Investigate and resolve escrow discrepancies and borrower disputes with professionalism and accuracy
Coordinate with tax authorities, insurance carriers, and internal teams to ensure timely, accurate disbursements
Reconcile escrow accounts and support month-end reporting, balancing, and audit preparation
Ensure all servicing activities align with company policies, investor requirements, and regulatory standards
Recommend process improvements to enhance accuracy, operational efficiency, and audit readiness

What we offer

medical, vision, dental, life and disability insurance, 401(k) plan

Fulltime

Loan Servicing Support Specialist

We are looking for a dedicated Loan Servicing Support Specialist to join our tea...

Location

United States , Meriden

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

High school diploma or equivalent required
Associate's or Bachelor's degree in Accounting, Finance, or Economics is preferred
Proficiency in Microsoft Office, particularly Excel
Exceptional verbal and written communication skills
Strong attention to detail with the ability to identify and resolve issues effectively
Critical thinking and problem-solving skills are essential
Ability to work in a compliance-driven and confidential environment

Job Responsibility

Coordinate escrow payments for property taxes, insurance, and homeowner association fees
Process and manage loan payments, advances, and adjustments efficiently
Investigate and resolve issues related to misapplied or missing loan payments
Perform loan maintenance tasks, including modifications, extensions, and updates to the core system
Address and correct credit reporting errors, while responding to disputes promptly
Review loan documentation for completeness and accuracy to ensure compliance
Communicate effectively with customers to provide updates and resolve inquiries
Maintain confidentiality and adhere to compliance standards in all activities
Utilize Microsoft Excel and other Office tools to streamline processes and maintain records

What we offer

Medical, vision, dental, and life and disability insurance
401(k) plan
Free online training

Fulltime

Loan Servicing Specialist

We are looking for a detail-oriented Loan Servicing Specialist to join our team ...

Location

United States , Linthicum

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Minimum of 2 years of experience in loan administration or consumer loan servicing
Strong knowledge of loan servicing practices and procedures
Proficiency in handling consumer loan-related tasks and maintaining compliance
Familiarity with Microsoft Excel and ability to use it effectively
Excellent problem-solving skills with the ability to research and resolve compliance issues
Strong attention to detail and organizational skills to ensure accurate task execution

Job Responsibility

Process and manage various consumer loan servicing requests in compliance with established guidelines and procedures
Ensure timely and accurate completion of tasks
Maintain comprehensive knowledge of organizational policies, loan products, and services
Investigate and resolve compliance-related issues within consumer loan servicing operations
Complete reports and resolve technical challenges to support loan servicing processes
Collaborate with team members to address operational needs and provide seamless service to members
Execute assigned projects and additional duties as directed by management

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Collections Specialist

We are in search of a diligent Collections Specialist to be a part of our team i...

Location

United States , Denton

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proven experience in the Financial Services industry
Proficiency in Microsoft Office Suite, with a strong emphasis on Microsoft Excel
Strong skills in Keyword Research to aid in the recovery process
Demonstrated ability to negotiate effectively with customers
Proven track record in debt recovery or collections roles
Exceptional verbal and written communication skills
Ability to maintain professionalism and patience in high-stress situations
Strong problem-solving and decision-making skills
Excellent time-management skills with the ability to prioritize tasks
Knowledge of relevant legal requirements and regulations related to debt collection

Job Responsibility

Efficiently handle customer credit applications processing
Safeguard the maintenance of precise customer credit records
Enhance customer relations and provide high-quality service
Increase account volume through effective customer solicitations
Adhere to all company policies and State and Federal lending regulations
Mitigate delinquent debt through suitable telephone collection activities
Ensure all payments and fees are posted to customer accounts in accordance with company policy
Perform data entry of loan application and documents
Facilitate and process credit loan applications
Sign checks for loans, expenses, and money remittances as per the manager's direction

What we offer

medical
vision
dental
life and disability insurance
company 401(k) plan

Fulltime

Loan Servicing Specialist

We are looking for a detail-oriented Loan Servicing Specialist to join our team ...

Location

United States , Linthicum

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

At least 2 years of experience in loan administration, servicing, or consumer lending
Proficiency in Microsoft Excel and the ability to work with loan-related data effectively
Strong knowledge of consumer loan products and servicing practices
Excellent attention to detail and a commitment to delivering high-quality work
Strong problem-solving skills and the ability to resolve technical or compliance issues
Effective communication and interpersonal skills to provide outstanding member service
Ability to adapt to changing priorities and work collaboratively in a team environment

Job Responsibility

Process a variety of consumer loan servicing requests with accuracy and efficiency, following established policies and procedures
Maintain and apply a strong understanding of operational policies, products, and services related to consumer loans
Research and resolve compliance issues related to consumer loan servicing promptly and thoroughly
Complete required reports and resolve technical or operational challenges efficiently
Provide excellent member service by addressing inquiries and maintaining strong relationships with existing members
Proactively identify and implement improvements to loan servicing processes to enhance efficiency
Collaborate with team members and management on additional projects and responsibilities as assigned

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

New

Loan Specialist

We are looking for a skilled Loan Specialist to join our team. In this long-term...

Location

United States , Linthicum

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Minimum of 3 years of experience in loan origination, processing, and servicing
Proficiency in using banking software and automated loan documentation systems
Strong understanding of consumer, commercial, and real estate loans
Thorough knowledge of lending compliance laws and regulations
Proven ability to analyze workflows and implement process improvements effectively
Supervisory experience in loan servicing and processing with conflict resolution skills

Job Responsibility

Analyze current loan processing workflows and identify areas for improvement
Collaborate with the loan team to address process inefficiencies and implement streamlined solutions
Develop and oversee the implementation of enhanced loan servicing procedures
Ensure compliance with lending laws and regulations across all loan operations
Oversee loan servicing activities, including consumer, commercial, real estate, and participation loans
Resolve conflicts and reinforce new processes across teams to maintain operational consistency
Evaluate additional opportunities for process automation and efficiency upgrades
Provide insights on deposit operations, if applicable, to further support organizational goals

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Specialist Customer Care Support

Step into the role of Specialist Customer Care Support at Barclays, where you'll...

Location

India , Chennai

Salary:

Not provided

Barclays

Expiration Date

Until further notice

Requirements

Experience of working in a customer facing service environment
Knowledge of Lending Operations, Collateral & Mortgage
Responsible for providing loans for business
A demonstrated ability to take ownership of projects and to lead them independently to successful conclusions
Good Communication Skills
Should have prior experience in Backoffice role (non-voice)
Flexibility in hours of work and ability to work changing shifts patterns
key essential skills relevant to succeed in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills

Job Responsibility

Support the provision of customer service through various communication channels including chat, email and phone
Support the execution of customer service requirements to resolve more complex customer needs, requests and enquires
Collaboration with teams across the bank to align and integrate customer care processes
Identification of areas for improvement and providing recommendations for change in customer care processes, by providing feedback and coaching for colleagues on these highlighted areas
Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations
Resolution of customer inquiries and issues related to the bank’s products and services, including account balances, transactions and payments
Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders
Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness

What we offer

Hybrid working
structured approach to hybrid working
supportive and inclusive culture and environment
flexible working arrangements
opportunity to embrace mobility

Fulltime

Loan Payment Senior Analyst

The Loan Payment Senior Analyst – Assistant Vice President is responsible for ov...

Location

Malaysia , Kuala Lumpur

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

5+ years of experience in loan payment operations, banking, or financial services, with a strong focus on loan payment processing
In-depth knowledge of SWIFT messaging (MT103, MT202, etc.), ISO 20022, international banking systems and their operational flows
Reasonable knowledge of corporate and agency loan processes, procedures, products and services
Experience with Citi payment applications, understanding of US sanctions and managing reconciliation break
Proven track record of driving process improvements and operational efficiency
Strong leadership and skills with the ability to motivate and develop staff
Excellent analytical and problem-solving abilities
Solid understanding of payment regulations, compliance requirements, and risk management principles
Effective communication (verbal and written) and interpersonal skills
Ability to work independently with minimal supervision, exercising sound judgement, initiative and a high level of ownership in managing tasks and responsibilities

Job Responsibility

Lead, mentor, and coach a team of loan payment specialists, fostering a collaborative and high-performing environment
Conduct regular performance reviews including objective-setting, driving staff training and development needs
Review workload distribution for the team, ensuring optimal resource allocation and coverage
Promote a culture of continuous improvement, accountability, and customer focus within the team
Oversee the day-to-day operations of both corporate and agency payment processing, ensuring adherence to established operation manuals, service level agreements (SLAs), and regulatory requirements
Monitor loan payment queues, investigate and track payment status, resolve any payment exceptions, and escalate complex issues as necessary
Ensure the accuracy, completeness, and timeliness of all loan related payment transactions
Identify operational bottlenecks and implement process improvements to enhance efficiency and reduce risk
Produce monthly volume and KPI information as required by management and necessary presentation materials for monthly review
Ensure strict compliance with all relevant payment regulations including US and local sanctions

What we offer

Global benefits offered to workforce
Focus on well-being, growth, and work-life balance

Fulltime

Loan Servicing specialist

Robert Half

Location:
United States , Glen Allen

Category:
Finance

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 15, 2026

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Location:United States , Glen Allen

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Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:January 15, 2026

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