Loan Documentation & Processing Senior Manager

• Provide subject matter expertise to business-driven initiatives, internal partners, leadership or projects related to operations as necessary
• Ensure procedures are adequate to ensure compliance with applicable regulatory, audit and risk management requirements & policies
• Responsible for management of risk and quality related to accurate reconciliation of all items at all times
• Managing the day to day responsibilities of a team of 6 to 7 employees
• Setting clear expectations and consistently providing information, resources, feedback, coaching and recognition that helps employees improve their performance
• Developing necessary process improvements, communications and effective working relationships that establish accountability and positively impact Lending Reconciliations and business partners
• Developing reports to be used by senior management
• Be responsible for project management updates for all Lending work streams within the program
• Success will be measured on the reduction of breaks, audit points, Operational Risk Events

• Ability to recommends systems and procedural enhancements and assists in the development, testing, and implementation of solutions
• A relevant degree is preferable though not essential for this post. Typical degrees are in Accounting, Finance, Business, Economics, Management, Business/Management
• Knowledge of industry developments and trends as well as account reconciliation processes
• Related reconciliation platform experience such as SmartStream TLM
• Knowledge of Loan IQ will be an advantage
• The jobholder will need to be flexible and able to deal with the ongoing changing needs of the Business in a positive way
• Proficient in Microsoft Outlook and Office Suite including using Excel
• Posses a collaborative, cohesive and participative management style
• 5 - 7 years in Investment Operations, performing reconciliation, data management and performance

Knowledge of Loan IQ

• Competitive salary connected with annual salary review and discretionary annual performance bonus
• Social benefits (private healthcare, award winning pension scheme, multisport, life insurance, holiday allowance, anniversary program, competitive maternity and paternity scheme)
• Hybrid model of work – 3 days from modern offices and from home
• Working in a friendly, dynamic, supportive and diverse environment – including multiple affinity and social networks & voluntary activities to engage with
• Structured onboarding process and extensive training offering (e.g. including Udemy, Degreed)
• Unlimited development opportunities within Citi global network