Live Ops Manager Job at Supercell (Helsinki)

Live Ops Manager

Location

Salary:

Not provided

SSP Innovations

Expiration Date

Until further notice

Requirements

Bachelor's degree in related field
Experience with AWS or other cloud providers: EC2, RDS, FSx, S3, EBS, VPC, Route 53, CloudFormation, AWS CLI
Microsoft Windows Server administration
ArcGIS Enterprise/Desktop: ArcGIS Server, Portal for ArcGIS, ArcMap and ArcGIS Pro
PostgreSQL database administration
Python scripting (including arcpy)
Windows PowerShell scripting
Strong understanding of web requests and role in web applications
Experience troubleshooting through log analysis
Understands of the problems and challenges facing customers, in particular during implementations and upgrades

Job Responsibility

Ensure the deployment of infrastructure components are in compliance with objectives
Implement and maintain for security and architecture of 3-GIS Live
Make recommendations on improvements to the 3-GIS Live Product
Involved in strategic project planning efforts and the technology initiatives associated with Live deployments
Reviewing performance against contracted SLA targets
Assist in 3-GIS Live Incident handling (managing all logged and escalated incidents whilst ensuring the delivery of an efficient service within agreed response times and SLA’s)
Translate complex and technical topics across a wide range of audiences in an engaging and succinct manner
Work cross functionally to ensure successful upgrades and maintenance of 3-GIS Live customers
Assist in full documentation of Live policies, practices, and procedures
Maintenance of 3-GIS Live deployment pipeline

Fulltime

Live Ops Game Designer

As a in Miniclip Netherlands you will be part of the Product Team and work acros...

Location

Netherlands

Salary:

Not provided

Miniclip

Expiration Date

Until further notice

Requirements

3+ years experience of Live Ops and Event design on mobile, preferably on sports titles
Strong knowledge of the mobile game space, with exceptional understanding of current game design techniques to deliver excellent engagement, retention, and monetisation
Experience across the product life-cycle, from prototyping, through production, to updating a live free-to-play game
Understanding of, and experience with reviewing game analytics, developing insights based on data to make better informed design decisions
True passion for video games, knowledge of latest titles and current trends in the industry, especially regarding online components and Live Ops
Drive, initiative and proactivity with the ability to self-manage effectively with a highly organised approach

Job Responsibility

Design new Live Ops experiences (e.g. in-game thematic player packs, missions, challenges,…) that deliver strong player engagement, retention and monetization, collaborating cross discipline to meet the desired goals
Configure the designed Live Ops experiences in the tools, leveraging learnings between the different games
Iterate current Live Ops based on analytics data to push the results to the next level
Integrate the new Live Ops initiatives seamlessly with the core elements of each game economy, design and progression
Collaborate across Product, Dev, Monetisation and Live Ops teams to push the limits of the development of continuous Live Ops in a smart and efficient way, building and expanding on new ideas and smart usage of older content
Participate as a key member of the Live Ops team for our live titles, owning and creating high-impact content updates for our existing portfolio of games
Present and articulate your designs across the team and with stakeholders, upholding the design vision, limitations and rationale in a clear manner

Monetization Manager, Supercell Store

We’re looking for an analytical, organized and effective Monetization Manager to...

Location

United Kingdom; Finland , London; Helsinki

Salary:

Not provided

Supercell

Expiration Date

Until further notice

Requirements

Several years of experience in free-to-play mobile games
Prior experience planning and operating in-app offers in a live game, with excellent attention to detail and an eye for quality
Experience driving economy and monetization design, including engagement drivers in live service games
Strong quantitative and analytical skills with an emphasis on metrics-driven decision making
The ability to pull your own numbers from a data warehouse and package them in a way that will make an impact for game teams
A desire to move fast, act decisively, get stuff done, taking responsibility for end-to-end feature development, and for driving clarity and vision across the team
Excellent interpersonal and communication skills
Experience working to support game teams and successfully delivering wins for them
Hands-on mindset with strong attention to detail, actively chasing down information and proactively mitigating risks to ensure smooth execution

Job Responsibility

Gaining deep understanding of the economies, engagement calendars and audiences of Supercell games
Coach and partner with the monetization and live ops managers for Supercell games to help their web store and loyalty programs achieve success
Level up the player experience across the entire purchase funnel to drive improvements in conversion and retention
Develop new monetization strategies that align with each games’ strategic developments
Identify new features and tools to further improve monetization efforts of each game, and directly coordinate their development with the dev team
Track and evaluate results of your efforts on a daily, weekly, monthly and quarterly basis to ensure positive uplift in both the short and long term
Collaborate with Live Ops Managers, Economy Managers, and Game Analysts to assure monetization efforts are contributing to long term success and have positive impacts on the player experience

What we offer

Relocation support
Compensation and benefits structured to allow you to enjoy your time
Freedom and independence
Work environment and resources to succeed while having fun

Fulltime

Product Lead

We are looking for a senior product leader to join a new game and play a crucial...

Location

China , Shanghai

Salary:

Not provided

Supercell

Expiration Date

Until further notice

Requirements

7+ years of work experience
At least 3+ years in a leadership role with product ownership and/or team lead responsibilities
Prior experience on a free-to-play mobile game that has been operated for multiple years with a strong track record of driving sustained growth
Strong understanding of live operations, monetization, and economy
Passionate about live operations, ready to be hands on when needed
Able to work effectively and drive collaboration within a cross discipline game team
Passion for games and being obsessed with delivering the best player experience

Job Responsibility

Key stakeholder in the game leadership team
Support the Game Lead on strategic activities including business strategy, planning, and go to market strategy
Develop and own the live ops and monetization strategy for the game
Own the roadmap of features and tools needed to grow, innovate and improve live ops of the game
Bring to the team an understanding of best-in-class F2P live ops activities, feature design and monetization mechanics
Ensure your team's decision making is based on a foundation of solid data and player insights
Work closely with key cross functional stakeholders across Game Analytics, Research, Live Operations & Monetization, and Marketing

What we offer

Relocation support
Compensation and benefits structured to enjoy your time
Freedom and independence
Supportive work environment

Fulltime

Monetization Manager

We are looking for a Monetization Manager to join the Clash Royale team to drive...

Location

Finland , Helsinki

Salary:

Not provided

Supercell

Expiration Date

Until further notice

Requirements

At least 5 years of experience in free-to-play mobile games
Extensive knowledge of monetization strategies and trends within the free-to-play business model
Prior experience planning and operating in-app offers in a live game, with a strong track record of achieving targeted business goals
Good understanding of economy and monetization design, as well as of engagement drivers in live service games
Passionate about games monetization, with keen interest in business models including in-app purchases and subscriptions
Strong quantitative and analytical skills with an emphasis on metrics-driven decision making
Constantly looking for new experiments and ways to improve performance, with the ability to make data driven decisions and recommendations
Comfortable taking calculated risks, learning and sharing the lessons learned

Job Responsibility

Develop new monetization strategies that align with the motivations and behaviors of millions of players, across all stages of their player journey
Own, plan and execute on all Supercell Store offers, constantly delivering to meet players’ expectations and needs while following company business goals
Define, set up, and test new player segmentations across various offer types to further improve player experience and level up offer performance
Track and evaluate results of your efforts on a daily, weekly, monthly and quarterly basis to ensure positive uplift in both the short and long term
Constantly A/B test new content and offers, analyzing if they resulted in the desired outcome and to inform future experiments
Identify new features and tools required to further improve monetization efforts of your game, and coordinate their development with relevant stakeholders
Collaborate with Live Ops Manager, Economy Manager, and Game Analysts to assure the monetization efforts for your game are contributing to long term success and have a positive impact on player experience

What we offer

Relocation support

Fulltime

Support Engineer

Location

Poland , Warsaw

Salary:

Not provided

SSP Innovations

Expiration Date

Until further notice

Requirements

Bachelor's degree in related field
Strong decision-making and leadership skills
Excellent analytical, problem-solving, conflict resolution, and decision-making skills
2+ years of experience with 3-GIS, 5-10 years' experience with Esri solutions or a combination thereof
Detail-oriented, organized, and quality focused
Strong planning and time management skills
Experience in Customer Service in a software environment

Job Responsibility

Provide superior customer support and troubleshoot client issues with 3-GIS software and assist clients in exceeding their expectations for their use of the 3-GIS software with a focus on upgrades
Educate customers on our products and services and how best to leverage them in their daily operations
Proactively identify best practices/workflow changes to improve customer satisfaction
Work collaboratively with other 3-GIS teams (Sales, Product, Development, PMO) to get the right answers for our customers and collaborate with leadership to improve customer experience
Follow processes or policies to help improve overall support metrics and CS operations
Configure 3-GIS software, web services and database software
Test new software functionality and bug fixes
Train clients on product operations, functionality, and usage
Consult clients on new projects and implementation of software and services
Train new team members and serves as a mentor for new hires

Fulltime

Senior GameOps Manager

At Aristocrat, we bring happiness to life through the power of play. Joining us ...

Location

Poland , Gdansk

Salary:

Not provided

Aristocrat Gaming

Expiration Date

Until further notice

Requirements

5+ years of experience in game operations, live ops, or related roles within the gaming industry
Established experience in directing live game activities, encompassing event organization, content modifications, and methods for engaging players
Proficient in free-to-play (F2P) game economies, monetization strategies, and player retention standard processes
Outstanding data analysis capabilities with the talent to convert data into practical insights
Experience in collaborating with cross-functional teams and coordinating with product, development, engineering, and customer support teams
Strong communication and problem-solving skills, with the ability to manage fast-paced situations effectively
Proficient in operating independently as well as cooperating with colleagues in a swift, dynamic workplace
Familiarity with industry tools and platforms for game management, analytics, and content deployment
A passion for games and a deep understanding of player behavior

Job Responsibility

Direct and improve the continuous management of the game, maintaining smooth day-to-day activity and player involvement
Coordinate in-game events, content releases, seasonal updates, and monetization strategies
Collaborate with cross-functional teams (e.g., product, development, engineering, analytics) to define and implement key operational goals
Analyze data and meaningful metrics to identify trends, troubleshoot issues, and suggest improvements for gameplay, player retention, and monetization
Collaborate with the management of community and player feedback, addressing issues, providing updates, and ensuring that player happiness is consistently maintained
Develop and maintain operational processes, workflows, and standard methodologies to streamline game ops production
Work with customer support to ensure timely and effective resolution of player issues and concerns
Serve as a bridge between the live operations team and senior leadership, delivering regular reports and updates on the game’s performance
Drive incident management and troubleshooting for critical issues, working with the development team to resolve them as quickly as possible
Manage the deployment of in-game content, ensuring it is done seamlessly with minimal disruption to players

What we offer

Robust benefits package
Global career opportunities

Fulltime

Customer Success Manager

Transforming requirements into execution and growth-driven outcomes. Own custome...

Location

India , Chennai

Salary:

Not provided

OptiSol Business Solutions

Expiration Date

Until further notice

Requirements

3–4+ years of experience in Customer Success, Business Analysis, Implementation, Account Management, SaaS Support, or related functions
Demonstrated delivery ownership in live customer engagements (planning → execution → handover)
Strong business analysis capabilities (requirements, workflows, process documentation)
Excellent communication and stakeholder management, particularly with enterprise clients
Comfort working with metrics, dashboards, and performance indicators (HubSpot/Gainsight or similar experience is a plus)
Preference for candidates with financial domain exposure and/or operations background (finance ops, support ops, data ops)
Experience managing large-scale enterprise project engagements is a strong advantage

Job Responsibility

Acting as the primary point of contact for assigned enterprise customers
Driving onboarding, adoption, and value realization of key workflows/features
Translating customer requirements into execution-ready artifacts (user stories, workflows, plans)
Planning and managing delivery engagements with clear timelines, milestones, and SLAs
Tracking delivery and success metrics
preparing insights dashboards and presentations
Partnering with Product, Engineering, and Support teams to unblock issues and improve processes
Conducting post-delivery follow-ups to validate outcomes and close open items
Identifying expansion opportunities based on customer maturity, usage, and evolving needs

Fulltime

Live Ops Manager

Supercell

Location:
Finland , Helsinki

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 04, 2026

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