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Live Operations Coordinator

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Roku

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Location:
United States , Stamford

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Contract Type:
Not provided

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Salary:

70000.00 - 72000.00 USD / Year

Job Description:

Roku’s Live Operations team supports high-profile live and linear streaming experiences for millions of viewers. We work cross-functionally with internal and external partners to ensure reliable, high-quality delivery of live sports and events at scale. This role is well suited for someone who thrives in fast-paced, real-time environments, is detail-oriented under pressure, and has a strong interest in live sports and streaming technology.

Job Responsibility:

  • Coordinate schedules and operational readiness for upcoming live sporting events with internal teams and content partners
  • Provide real-time operational support for multiple concurrent live streaming events
  • Own Tier-1 live events end-to-end, ensuring a high-quality viewer experience
  • Manage task execution across production teams, service partners, and supporting engineers during live events
  • Partner with senior engineers to triage and mitigate high-severity incidents while supporting root-cause analysis
  • Produce post-event reports and operational summaries for Live Operations leadership
  • Contribute to the development, testing, and improvement of operational tools and automation
  • Coordinate customer notifications, escalations, and follow-ups to meet service level objectives
  • Support onboarding and training of new Live Operations team members as the organization scales

Requirements:

  • Understanding of the streaming or media market/industry
  • 3+ years of experience in digital media or streaming operations
  • 1–3 years of experience supporting live online video workflows, including signal acquisition (satellite, fiber, TS) and SCTE-based signaling
  • Experience managing linear programming schedules and EPGs
  • Familiarity with metadata concepts and feed formats (e.g., XML, JSON)
  • Strong communication skills, with the ability to translate between technical and business contexts
  • Experience working cross-functionally with technical and non-technical teams
  • Structured, self-directed approach to problem solving and task management
  • Working knowledge of OTT and live streaming platforms
  • Bachelor’s degree in IT, Engineering, Film Production, or a related field
  • Ability to remain composed and effective in high-pressure, live environments
  • Flexibility to work variable hours, including evenings and weekends

Nice to have:

  • Experience with SSAI technologies
  • Familiarity with cloud-based live streaming architectures
  • Understanding of DRM and content protection schemes
What we offer:
  • Health insurance
  • Life insurance
  • Disability benefits
  • Parental leave
  • Wellness benefits
  • Paid time off
  • Mental health and financial wellness support and resources
  • Healthcare (medical, dental, and vision)
  • Commuter benefits
  • Retirement options (401(k)/pension)

Additional Information:

Job Posted:
February 16, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
Job Link Share:

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