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Level 2 Video Streaming Engineer

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NTT DATA

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Location:
Romania , Bucharest

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Level 2 Video Streaming Engineer provides advanced operational support, troubleshooting, and optimisation of live and on-demand video streaming platforms. The role focuses on resolving complex technical issues escalated from Level 1, ensuring high availability, performance, and quality of video delivery services across enterprise, broadcast, and OTT environments.

Job Responsibility:

  • Provide Level 2 support for live and on-demand video streaming services
  • Troubleshoot and resolve complex streaming, encoding, delivery, and playback issues
  • Investigate and resolve incidents escalated from Level 1 support within agreed SLAs
  • Perform root cause analysis and implement preventative and permanent fixes
  • Monitor stream health, latency, bitrate, QoS/QoE, and service availability
  • Support live events, broadcasts, and high-profile streaming sessions
  • Configure and maintain streaming infrastructure, encoders, players, and CDNs
  • Assist with onboarding new channels, customers, and streaming workflows
  • Apply software updates, configuration changes, and patches following change processes
  • Liaise with vendors, CDN providers, and third-party partners during incidents
  • Maintain technical documentation, runbooks, and operational procedures
  • Provide technical guidance and mentoring to Level 1 engineers
  • Participate in on-call and out-of-hours support rotations

Requirements:

  • Bachelor’s degree or equivalent experience in: Computer Science, Information Technology, Telecommunications, Broadcast / Media Engineering
  • 2–4 years’ experience in video streaming, broadcast engineering, or media operations
  • Experience supporting live streaming, VOD platforms, or OTT services
  • Experience working in a NOC, broadcast operations, or managed services environment
  • Hands-on experience supporting live events and time-critical broadcasts
  • Familiarity with incident, problem, and change management processes
  • Strong troubleshooting and diagnostic skills under time-sensitive conditions
  • Solid understanding of video streaming architectures and workflows
  • Ability to analyse logs, metrics, and network traffic to isolate issues
  • Calm and methodical approach during live incidents and service degradation
  • Strong communication skills for technical and non-technical stakeholders
  • Customer-focused mindset with attention to service quality and viewer experience
  • Ability to manage multiple concurrent incidents and priorities
  • Detail-oriented with strong documentation and reporting skills
  • Willingness to learn emerging streaming technologies and standards
  • Streaming protocols: HLS, DASH, RTMP, SRT, WebRTC
  • Video codecs and formats: H.264/AVC, H.265/HEVC, VP9, AV1
  • Audio codecs: AAC, MP3, Opus
  • Encoders and transcoders: FFmpeg, AWS Elemental, Wowza, OBS
  • CDN technologies and providers Kollective

Additional Information:

Job Posted:
February 16, 2026

Employment Type:
Fulltime
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