This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
Our company is seeking an experienced and dynamic professional to work as a Level 2 customer support specialist. The Level 2 Customer Support Specialist will be responsible for effectively resolving customer issues, and ensuring customer satisfaction. This role will also contribute to improving technical support procedures and following up on customer requests, ensuring the smooth functioning of the team.
Job Responsibility:
Architect, implement, and maintain servers, optimizing their performance
Exhibit prowess in Linux system administration, virtualization technologies, and cloud platforms
Demonstrate mastery in database administration and web server management
Safeguard network integrity by leveraging advanced networking principles, including IP addressing, DNS configuration, and stringent security protocols
Oversee the setup, configuration, and management of diverse hosting platforms, such as cPanel, Plesk, and WHMCS
Spearhead SSL certificate management and orchestrate virtual host configurations
Apply advanced troubleshooting techniques to identify and resolve performance issues, server failures, and error messages promptly
Establish effective communication with customers, answer their inquiries, and address their requests
Provide technical assistance to customers, identify and troubleshoot issues
Assist customers with hosting packages, domain registrations, DNS management, and related matters
Track customer issues, provide status updates, and manage the resolution process
Analyze customer feedback and take necessary steps to enhance service quality
Requirements:
Excellent written and verbal communication skills in English
Extensive hands-on experience and profound knowledge in Docker, Ansible, CI/CD
Exceptional proficiency in Linux and Windows operating systems
Expertise in scripting languages like Python and Bash
Preferred experience with relational databases such as MySQL, MariaDB, and PostgreSQL, with expertise in SQL administration
Knowledge and experience in the setup, configuration, and management of various hosting platforms like cPanel, Plesk, CuberPanel, HestiaCP, cwp, and WHMCS
Knowledge and experience in web server management (Apache, Nginx, LiteSpeed)
Comprehensive understanding of networking concepts, encompassing IP addressing, DNS management, and robust security protocols
Outstanding communication, collaboration, and problem-solving acumen
Strong analytical skills for diagnosing and resolving complex performance issues
A commitment to staying abreast of evolving technological trends