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Leisure Reservations Agent

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Marriott Bonvoy

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Location:
United States , Naples

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

Job Responsibility:

  • Assist other departments when needed to ensure optimum service to guests
  • Maintain cleanliness of work areas throughout the day
  • Stand, sit, or walk for an extended period of time or for an entire work shift
  • Read and visually verify information in a variety of formats
  • Enter and locate work-related information using computers and/or point of sale systems
  • Exchange information with other employees using electronic devices
  • Engage guests in conversation regarding their stay, property services, and area attractions/offerings
  • Follow all company safety and security policies and procedures
  • report accidents, injuries, and unsafe work conditions to manager
  • and complete safety training and certifications
  • Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets
  • Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation
  • Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette
  • Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
  • Perform other reasonable job duties as requested by Supervisors
  • Ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day
  • Learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values

Requirements:

  • High school diploma or G.E.D. equivalent
  • At least 1 year of related work experience

Additional Information:

Job Posted:
January 13, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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