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Leisure Receptionist

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Bespoke Hotels

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Location:
United Kingdom , Chester

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

As a Leisure Receptionist you will be responsible for maximising Gym memberships and Spa revenues in line with the Company’s standards, providing efficient and courteous service, to ensure total guest satisfaction.

Job Responsibility:

  • To be familiar with the days business, including arrivals, departures, and special requests
  • Deal with guests promptly upon arrival and departure, as per Company Standards for check in and out procedures
  • To have a good understanding of the guests’ requirements when they are checking in or out
  • To ensure all cash, charge, float and till procedures are carried out accordingly
  • Demonstrates a working knowledge of all services and facilities of the hotel, and local area
  • Maximise sales through up-selling, using incentives and promotions
  • Ensure all customer enquiries and requests for bookings are dealt with promptly, courteously and efficiently
  • Ensure prompt resolution of customer complaints
  • Professionally and competently operates the telephone system in line with both operating and Company Standards

Requirements:

  • Excellent Customer service skills
  • to be able to follow standards
  • good organisational skills
  • to be able to make decisions in a fast paced environment
  • to be able to communicate well to each other and guests
  • be able to use a phone and computer system
  • Weekend availability

Additional Information:

Job Posted:
February 01, 2026

Expiration:
March 03, 2026

Employment Type:
Parttime
Work Type:
On-site work
Job Link Share:

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