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Lead the adoption of legal technology and GenAI solutions to modernize legal operations. Partner with legal, technology, and business teams to translate complex workflows into scalable, data-driven solutions. This position is critical to improving efficiency, enhancing user experience, and supporting enterprise-wide transformation in a regulated environment.
Job Responsibility:
Identification and analysis of business impact and opportunities that require change within the organisation
Development of business readiness strategies that will help to ensure the successful implementation of change initiatives
Communication with stakeholders, including senior management, project teams, and external partners
Collaboration with Client Readiness, Operational Readiness & Tech Delivery to ensure business, sales, operations, client servicing and functional partners are prepared for a smooth transition of technology delivery into BAU
Management of resistance to change
Review of business readiness plans and status reports
Collaboration with project teams to ensure that change initiatives are aligned with project objectives
Provision of guidance and support to business stakeholders
Requirements:
Lead implementation of legal technology platforms such as workflow automation and document management
Partner with legal, technology, and business stakeholders to define requirements
Identify and deploy automation and GenAI solutions to reduce manual work and improve efficiency
Develop standardized workflows, playbooks, and best practices for legal processes
Apply legal operations and legal technology expertise within regulated environments
Nice to have:
Drive change management, training, and user adoption initiatives
Analyze usage metrics and data to measure value and support continuous improvement
Manage multiple initiatives simultaneously, ensuring timely and compliant delivery