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Legal Assistant

shma.co.uk Logo

Shakespeare Martineau

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Location:
United Kingdom , Birmingham

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Category:

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

Legal Assistant role within Managed Legal Services. The position involves handling initial client enquiries, risk assessments, case management, and providing support across various legal work streams. The firm offers training, agile working, and opportunities for career progression within a supportive team environment.

Job Responsibility:

  • conducting initial interviews for new consumer client enquiries
  • prioritising all inbound telephone calls and conduct follow up calls to maximise the level of client instructions
  • corresponding to any new email / online enquiries within 15 minutes of receipt
  • completing initial ‘conflict of interest’ and ID checks
  • liaising with third-party suppliers, such as agents and experts providing pro bono advice
  • providing initial best costs advice to prospective clients, preparing retainer documentation and forms of authority following risk assessment and arranging cover where appropriate
  • using a case management system to process and progress queries and workflows
  • conducting ad hoc research to help understand the medical terms and procedures that may influence the risk assessment process
  • managing the rejection process for enquiries that fail fundamental risk assessment measures, such as jurisdiction, limitation etc.
  • recording and reporting on the present position for all enquiries and reasons for non-conversion
  • producing (where appropriate) file rejection correspondence, such as advice on limitation, seeking alternative legal advice, etc.
  • assisting with file closure procedures, such as archiving, collection of fees from ATE providers on failed cases etc.
  • drafting own correspondence and documents
  • sourcing witness questionnaires
  • having a clear understanding of the litigation process so that clients can attain an overview at the initial stages
  • assisting with project work across our wider Managed Legal Services team
  • taking telephone calls from debtors wishing to make payments to the firm
  • responding to new enquiries received across a number of work streams being serviced by other brands within Ampa

Requirements:

  • experience gained from within a sales, customer services, call centre, retail or administrative background would be advantageous
  • experience, or confidence, in communicating effectively over the phone
  • confidence with IT systems to include Microsoft Word and Excel
  • a desire to work and progress within a law firm
  • the ability to multi-task and prioritise
  • the ability to produce a high standard of work, whilst maintaining accuracy and good attention to detail
  • strong organisational skills whilst maintaining team processes and procedures

Nice to have:

  • highly enthusiastic, willing to the extra mile and be happy to go beyond the job description
  • respectful towards others and have a positive, willing and ‘can do’ attitude
  • keen to learn, interested in driving your own career progression and be proactive in taking ownership of this
What we offer:
  • The support and encouragement of a great team behind you and friendly partners who all want to help you thrive
  • Interesting and varied work with a focus on development of your skills
  • A competitive package with great benefits
  • agile working and offer a blended approach to where and how we work

Additional Information:

Job Posted:
January 05, 2026

Work Type:
Hybrid work
Job Link Share:

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