Learning Manager

• Helps drive company values and philosophy and ensures all training and development activities are strategically linked to the organization’s mission and vision
• Works with property leadership team to identify and address employee and organizational development needs
• Ensures effective training is in place to enable the achievement of desired business results
• Conducts needs assessments, designs and develops training programs and facilitates the delivery of both custom and corporate training programs
• Measures the effectiveness of training to ensure a return on investment
• Promotes and informs employees about all training programs
• Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations
• Helps employees identify specific behaviors that will contribute to service excellence
• Ensures employees receive on-going training to understand guest expectations
• Uses effective training methods to ensure employees have a good understanding of guest satisfaction and can demonstrate guest satisfaction skills
• Meets with training cadre on a regular basis to support training efforts
• Observes service behaviors of employees and provides feedback to individuals and/or managers
• Monitors enrollment and attendance at training classes
• Meets regularly with participants to assess progress and address concerns
• Partners with operational leaders to assess if employees demonstrate effective technical and leadership skills
• Reviews comment cards, guest satisfaction results and other data to identify areas of improvement
• Measures transfer of learning from training courses to the operation
• Ensures adult learning principles are incorporated into training programs
• Ensures all training and development activities are strategically linked to the organization’s mission and vision
• Identifies performance gaps and works with managers to develop and implement appropriate training to improve performance
• Makes any necessary adjustments to training methodology and/or re-trains as appropriate
• Aligns current training and development programs to effectively impact key business indicators
• Establishes guidelines so employees understand expectations and parameters
• Develops specific training to improve service performance
• Drives brand values and philosophy in all training and development activities
• Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement
• Participates in the development of the Training budget as required
• Manages budget in alignment with Human Resources and property financial goals
• Manages department controllable expenses to achieve or exceed budgeted goals
• Utilizes P-card if appropriate to control and monitor departmental expenditures
• Ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day
• Learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values

• 2-year degree from an accredited university in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major
• 2 years experience in the human resources or related professional area
• certified trainer
• OR 4-year bachelor's degree in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major
• certified trainer
• no work experience required

Chance to be proud of the work you do and who you work with