Learning Development Program Management Senior Officer, Citi

Citi

Location:
Hungary, Budapest

Category:
Finance

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The selected person will be part of the CPMC Capabilities Team. The team is responsible for sustaining program/project management and business analysis core competencies across Citi through initiatives focused on training, awareness, and knowledge sharing opportunities.

Job Responsibility:

Partner with third party learning partners and HR to enhance training roadmaps
Support and manage course setups in LMS/Docebo, including monitoring registrations, work with training providers on class schedules and manage attendees for billing purposes
Identify new opportunities through the creation and analysis of metrics related to our training classes, network population and communication strategy effectiveness for internal use
Maintain and expand Citi Annual Mandatory Training Program in line with requirements of Enterprise Program & Project Management Policy (EPPMP) and Enterprise Program & Project Management Standard (EPPMS) including development of training
Serve as the Capabilities coordinator for Manager’s Control Assessment (MCA) related activities (e.g., quarterly testing, artifact collection and review)
Manage the Citi Program Management Council sponsored events and communication channels including the identification of growth opportunities to reach more employees involved in Project Management and Business Analysis through monitoring and analysis of marketing performance
Help with internal communications needs, including drafting, editing, and releasing internal e-mails, videos and intranet content
Collaborate with key stakeholders to ensure adherence to brand guidelines and tools and act as a steward of brand requirements for our team
Carry development of senior management and working group presentations and communications
Take part in Capabilities Third-Party Management activities and controls
Provide day-to-day operational support to the Capabilities team including responding to questions posted to various channels
Develop relationships with CPMC personnel, taskforces and technology team

Requirements:

Bachelor's/University degree or equivalent experience, potentially Masters degree
7+ years of experience in Financial Service Industry, including 3+ years of relevant Project Management, Program Management, Operational Management and/or Learning and Development Program Management experience
Familiar with Citi Learning Platform tools (e.g., LMS/Docebo, dominKnow, Questionmark, Brainshark), preferred
PMP certification highly recommended
Demonstrated track record and passion for training development, preferably in Program or Project Management
Understanding of generally accepted project management practice and framework
Experience in Manager’s Control Assessment (MCA)
Clear and concise verbal and written communications skills in English
Strong relationship management, interpersonal and influencing skills, with evidence of working in collaboration across large organizations, including a proactive and 'no surprises' approach in communicating, addressing and resolving issues
Strong leadership and organizational skills, high attention to detail and commitment to quality
Must be flexible and have experience working in a fast pace & high-pressure environment
managing multiple deliverables at once and can pivot as priorities change
Adherence to a strong risk and control culture, including change management discipline, standardization of processes, and rigorous documentation
Proficiency in Microsoft 365 products (such as Word, Excel, Outlook, PowerPoint, Teams and SharePoint Online)

Nice to have:

PMP certification
Familiarity with Citi Learning Platform tools

What we offer:

Cafeteria Program
Home Office Allowance (for colleagues working in hybrid work models)
Paid Parental Leave Program (maternity and paternity leave)
Private Medical Care Program and onsite medical rooms at our offices
Pension Plan Contribution to voluntary pension fund
Group Life Insurance
Employee Assistance Program
Access to a wide variety of learning and development programs, online course libraries and upskilling platforms, such as Udemy and Degreed
Flexible work arrangements to support you in managing work - life balance
Career progression opportunities across geographies and business lines
Socially active employee communities with diverse networking opportunities

Additional Information:

Job Posted:
May 17, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Learning Development Program Management Senior Officer