Learning & Development Partner - Retail

• Consult and collaborate with key stakeholders to develop & roll out our Clubhouse onboarding, training & performance programme
• Inspire a commercial mindset in the retail network
• Create and oversee the development of regional ‘Train the Trainer’ programme
• Create and facilitate new store opening training
• Conduct training needs assessments for retail staff regionally
• Ensure training & performance material remains in line with business strategy & new initiatives
• In partnership with the People & Culture team ensure that retail behavioural, leadership & skill based training programs align with the wider P&C business strategy
• Oversee the engagement of regional training to ensure training strategies are delivered to a high standard
• Partner with the P&C and Digital/Tech teams in the development of learning content & platform alignment for training content
• Plan, manage & execute new store opening onboarding & training
• Ensure that all training is applicable / translated to our global clubhouse network
• Maintain an in-depth understanding of Clubhouse operations, commercial & community to ensure training fulfils & supports needs of global Clubhouse network
• Provide coaching & support to Clubhouse teams, GM’s & RM’s where required

• Significant experience in retail training across leadership, behaviour & skills
• Proven track record of creating and/or delivering impactful and engaging training that meets and/or exceeds KPI’s
• Proactive in identifying the root cause of issues and developing solutions
• Approach training with an inclusion lens & aware of how to train to different learning styles
• Strong people leadership, with demonstrable experience managing and developing, inspiring and motivating high-performing teams and individuals
• Strong coaching and feedback skills
• Working knowledge of blended learning methodologies
• Hands-on, practical problem solving and process improvement skills
• Able to promote change and creative improvement, adapting new approaches to learning and training
• Strategic mind-set and a longer-term view of workforce planning and future training needs across different countries and regions
• An ability to build good rapport with key cross functional teams
• Exceptional written and verbal communication skills

Ideally have retail training experience across multiple territories

• Flexible working hours
• Support for ad-hoc remote working during the week - minimum 4 days in office
• 25 days annual leave
• 2 additional days paid time off to participate in a sportive or similar related cycling event
• A flexible riding benefit to allow you to go out riding on a Wednesday morning with colleagues or learn to cycle through our Getting Started Scheme
• An annual clothing allowance of £1,120 for testing and promotional purpose
• A company bonus scheme
• A health cash plan provided by Healthshield worth up to £1405 per year
• Mental health support with MyndUp
• Free barista coffee and social drinks in the office
• Subsidised lunches 3 days per week
• Monthly department social events and quarterly office social away days
• Bike racing expenses up to £35 per race entry
• A 50% staff discount and a discount for family and friends
• Industry discounts on brands such as Patagonia, Osprey, Finisterre, Wahoo
• Free membership to the Rapha Cycling Club
• Cycle2Work scheme
• Company Pension Scheme
• Enhanced Parental Leave and Pay