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Learning Administration & Services Sr Analyst

https://www.citi.com/ Logo

Citi

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Location:
Costa Rica , Heredia

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

Learning Administration & Services Analysts supports the vendor engagement and expense management activities of the Learning & Culture function including purchasing and payment process. Learning Administration & Services provides consultative support to the Learning Advisory and Execution teams in ensuring compliance of Learning vendor engagements to policies and standards in partnership with the Learning Third-Party Management and Supply Chain Operations. The Learning Administration & Services Analyst provides leadership and supervisory responsibility for medium-sized operational/administrative teams of clerical/support employees.

Job Responsibility:

  • Ensure that data is summarized from across the business to provide critical information to executive team
  • Partner directly with various players across decision management groups, analyze data and evaluate multiple sources to develop recommendations on high-priority strategic initiatives, including the annual strategic plan
  • Formulate and shepherd cross-franchise initiatives and programs from conception to completion
  • Help to manage executable strategies, partnering across the organization
  • Establish best practices and principles for the decision management organization globally
  • In conjunction with the team - understands the complexities of the department Profit and Loss (P&L)
  • appropriate accruals, client allocations in order to improve operational efficiency and productivity
  • Help provide oversight of the Business Critical Milestone Reporting process and various other executive / client / management reporting processes. Ensure quality, efficiency and accuracy throughout the reporting process
  • Work with the team and respective Decision Management leaders on the communication strategy (e.g. town halls, new hire events) for the department and facilitate the development of communication materials and presentations for senior management, including C-level management, the Board of Directors, Operating Committee and other key stakeholders as required
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards

Requirements:

  • Experience in Vendor Management and Learning Operations preferred
  • Relevant experience in global and complex settings with multiple stake holders
  • Experience in area related to analytics
  • Individual contributor with the ability to work in a team of diverse skill sets and cultures
  • Demonstrated success in managing deliverables within given timeframes
  • ability to cope under time pressures
  • Consistently demonstrates clear and concise written and verbal communication
  • Bachelor’s/University degree or equivalent experience
  • Experience in Vendor Management (Administration, planning and third party management)
  • Experience in Stakeholder Management (Leading / Driving Process Improvement initiatives)
  • Advance English

Additional Information:

Job Posted:
January 08, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
Job Link Share:

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