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Lead Therapist

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Four Seasons

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Location:
Mexico , Cabo San Lucas

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Category:
Health and Beauty

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

An integral member of the Spa, the Lead Massage Therapist position performs massages and body treatments according to established Four Seasons protocols as well as supervising the team of Massage Therapist, maintaining inventories, creating POs, conducting trainings, scheduling employees and ensuring that all treatment rooms are properly equipped and that all standards/protocols are being performed by others. The Lead Massage Therapist also complies with Four Seasons’ core and culture standards. This position ensures a positive spa experience for all guests.

Job Responsibility:

  • Is directly responsible for the day to day key processes in his/her area of work
  • Assumes training responsibilities when required
  • demonstrates a high degree of standards awareness
  • promotes teamwork and acts as role model
  • Attends all scheduled training sessions
  • Solid knowledge of various treatment protocols
  • Actively offers operational, employee and customer (internal and external) related feedback to management
  • Displays warmth, care and genuine enthusiasm when dealing with guests and internal customers
  • lives the Golden Rule
  • Provides professional treatments including massage, facial treatments and body treatments in a sensitive and personalized manner and following company standards and procedures
  • determines guest needs and preferences by asking pertinent questions
  • Ability to perform an indoor and outdoor massage
  • Possesses a high degree of product knowledge and relevant technical skills
  • Supervising the team of Massage Therapist
  • maintaining inventories
  • creating POs
  • conducting trainings
  • scheduling employees
  • ensuring that all treatment rooms are properly equipped and that all standards/protocols are being performed by others
  • Performs massages and body treatments according to established Four Seasons protocols
  • Ensures a positive spa experience for all guests

Requirements:

  • Certified Therapist
  • English – Speaking reading, writing and oral proficiency
  • 2 to 3 years of relevant experience in the Spa Luxury industry
  • Supervisory experience
  • Knowledge of computer systems, as well as ease of learning in general software applications
  • Possesses aptitude and excellent relationship with colleague’s and upward mobility
  • Education and qualifications in beauty and body treatments, massage therapies, aromatherapy, manicure beauty products, customer service
  • Ability to listen and understand guest needs, respect guest privacy, create an exceptional, customized and professional experience to our guests
What we offer:
  • Be part of a caring team with a family spirit
  • Have opportunities to build a successful career with global potential
  • Work in a diverse and challenging environment and engage with the leadership team
  • Be recognized for your accomplishments
  • Opportunity to work for an international company and travel all over the world while staying at incredible properties for free

Additional Information:

Job Posted:
January 20, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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