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Lead IT Operations Engineer

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Flipdish

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Location:
Pakistan, Karachi

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Flipdish is seeking an experienced Lead IT Systems Engineer to strengthen our global IT operations and take ownership of the Karachi office’s IT and infrastructure. This is a hands-on, highly technical role focused on systems administration, automation, and security - not end-user support. You’ll work closely with the Head of IT in Dublin and a growing IT team in Karachi to design, secure, and scale Flipdish, providing technical leadership, coaching, and mentoring.

Job Responsibility:

  • Own all aspects of IT and infrastructure for the Karachi office, including network configuration, Wi-Fi and LAN management, endpoint management, and physical site operations such as power, cabling, connectivity, and point of contact coordination with our office facilities provider
  • Manage and secure company-wide systems such as Google Workspace, Okta, Slack, Notion, and Trelica setting standards, guardrails, and review practices
  • Administer identity and access management (IAM), including SSO, MFA, and least-privilege enforcement
  • Lead vulnerability management and patching across all device fleets
  • Design and implement security and compliance automation aligned to CIS and SOC2 frameworks
  • Manage device compliance and configuration through MDM tools (Kandji, Intune, or equivalent)
  • Develop and maintain scripts (Python, PowerShell, Bash) to automate IT processes and improve efficiency
  • Maintain secure office Wi-Fi and LAN configurations
  • Support integration between SaaS systems using APIs and automation tools, working with the Head of IT in prioritising and sequencing work across the team
  • Collaborate with InfoSec on incident response, monitoring, and reporting
  • Manage SaaS governance, including automated licence access, usage reporting, maintaining a renewal calendar, and running vendor reviews
  • Contribute to IT strategy and roadmap planning alongside the Head of IT

Requirements:

  • 5+ years of experience in a 3rd line or systems engineering role, ideally within a fast-scaling environment
  • Strong technical knowledge of MacOS, Windows, and endpoint management tools (e.g. Kandji and ManageEngine)
  • Advanced understanding of identity and access management in Okta and Google Workspace
  • Experience with Zero Trust principles, and security enforcement in environments without traditional domain infrastructure (e.g. no Windows Active Directory domain)
  • Experience with AI prompt engineering
  • Strong understanding of networking fundamentals, LAN/WAN and secure connectivity
  • Experience automating workflows via APIs or infrastructure-as-code tools
  • Excellent problem-solving and troubleshooting skills
  • Excellent documentation and communication skills
  • Comfortable experimenting with AI tools and building small scripts or agents to automate routine work and improve efficiency, using good judgement on data, security and access

Nice to have:

  • Experience with cloud platforms (AWS, Azure, or GCP)
  • Familiarity with automation frameworks
  • Experience with SIEM tools or endpoint monitoring
  • Experience building and deploying Windows images or provisioning pipelines
  • Understanding of SOC2, ISO 27001, or CIS compliance frameworks
  • Relevant security certifications (CompTIA Security+, SSCP, or similar)
  • Familiarity with observability tools such as Datadog

Additional Information:

Job Posted:
December 08, 2025

Employment Type:
Fulltime
Work Type:
On-site work
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