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Lead Implementation Manager

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Highspot

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Location:
India , Hyderabad

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

This is a high-impact and high-visibility role within the Customer Services team. You will work with customers to define and deliver Highspot solutions, driving adoption and ensuring they realize the full benefits of the platform. Furthermore, you will provide direct supervision and guidance to a team of Implementation Managers, supporting them in executing operational plans, meeting delivery schedules, and resolving problems.

Job Responsibility:

  • Lead and guide a team of Implementation Managers, providing direct supervision, setting clear expectations, and holding team members accountable for their responsibilities
  • Act as a trusted customer advisor, engaging with stakeholders at all levels, and ensuring customers get the most value from Highspot
  • Design solutions in collaboration with customers, develop project plans, train users, resolve technical issues and ensure successful, on-time delivery and launch of Highspot solutions that meet customer needs
  • Coach and develop team members by providing specific, balanced, and timely constructive feedback and ensuring access to appropriate development opportunities
  • Manage routine operational plans, prioritize tasks, and delegate responsibilities based on team strengths
  • Work closely with the account team to support the sales process and revenue growth, and collaborate with the engineering team to evolve the product based on customer needs

Requirements:

  • Over 10+ years of experience in project management, consulting, client management, professional services, or sales engineering, ideally with a focus on enterprise-level software implementations
  • Including 3-5 years of people management experience
  • Demonstrated experience providing direct supervision or guidance to individual contributors
  • Proven track record managing enterprise and strategic (end-to-end) software implementation processes with multiple stakeholders, delivering high-quality results on time
  • Experience working in a SaaS environment and an ability to gain deep knowledge of product integration with other systems
  • Excellent written and verbal communication skills, with the ability to effectively engage and support diverse groups, from executives to junior users
  • Bachelor's degree is required (STEM field preferred)

Additional Information:

Job Posted:
January 06, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
Job Link Share:

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