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The Lead Generation Specialist is responsible for developing relationships with community members and scheduling eligible prospects for first appointments. This role involves driving new patient growth locally, engaging Medicare-eligible seniors, maintaining CRM systems, and resolving concerns while serving as the face of Oak Street Health in the assigned territory.
Job Responsibility:
Generate high-quality leads by engaging Medicare-eligible seniors through event execution at multiple locations
Schedule first appointments with interested and eligible prospects in-the-moment
Maintain knowledge of internal sales systems and organizational goals by attending scheduled meetings
Collaborate with Community Relationship Analyst, Outreach Executive, and Outreach Manager/Director to drive lead generation with local community members
Capture and record customer information and sales activity into CRM system and other business systems
Act as point of contact for central call center team regarding prospective OSH patients
Resolve concerns and complaints new prospects may have about Oak Street Health
Develop strong relationships with prospects across the assigned territory.
Requirements:
Ability to quickly connect with and influence the right people - enjoy talking and listening to community members’ healthcare experiences (past and desired)
Comfort with personal sales goals and results tracking
Team player and contributor to the overall effectiveness of the team
Inclination to work in a results oriented role
Comfortable with navigating external barriers to create a positive experience
Basic computer skills, including: Clear electronic communication management (e.g., email) and documentation of prospect interactions
Experience managing through a CRM system, ideally Salesforce, a plus
Sales and/or healthcare experience a plus
Access to reliable transportation to travel between events
Ability to lift 25-45 lbs for event set-up
Ability to occasionally work outside of standard business hours (e.g., past 5 pm or on weekends), if needed
Fluency in Spanish, Polish, Russian, or other languages spoken by people in the communities we serve (where necessary)
US work authorization.
Nice to have:
Experience managing through a CRM system, ideally Salesforce
Sales and/or healthcare experience
Fluency in Spanish, Polish, Russian, or other languages spoken by people in the communities we serve.
What we offer:
Affordable medical plan options
401(k) plan including matching company contributions
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