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Provide technology consulting support services to all university departments and student groups hosting events in Webb Center, Broderick Dining Commons, The Ted Constant Convocation Center, public outdoor areas, or major events held in classrooms. These services include determining equipment needs, planning and set-up of necessary equipment, and support during events. Coordinate equipment purchases, repairs and/or service calls with university approved vendors for all equipment owned by Auxiliary Services. This position provides and supports technology resources for non-academic events.
Job Responsibility:
Provide technology consulting support services to all university departments and student groups hosting events in Webb Center, Broderick Dining Commons, The Ted Constant Convocation Center, public outdoor areas, or major events held in classrooms
These services include determining equipment needs, planning and set-up of necessary equipment, and support during events
Coordinate equipment purchases, repairs and/or service calls with university approved vendors for all equipment owned by Auxiliary Services
This position provides and supports technology resources for non-academic events
Requirements:
Exceptional knowledge of configuration and support of audio-visual equipment
Considerable knowledge of personal computers specifically in the use with media equipment
Working knowledge of effective customer service and problem-resolution techniques when serving diverse customers
Working knowledge of effective oral and written communication techniques
Some knowledge in the troubleshooting/repair of media equipment
Considerable computer literacy preferably in Microsoft products
Considerable knowledge of digital and networked room controllers and user interfaces
Valid Driver’s License and insurable driving record
Some experience supporting multi-media technology
Considerable experience in problem solving and decision analysis (i.e. can differentiate between the need to take action and when to consult with supervisor)
Nice to have:
Some experience working with faculty, staff, and students in higher education environment
Considerable experience in supporting a multimedia/technology environment
Formal training in media/technology related field
Considerable knowledge in related field, or equivalent combination of education and experience