Lead Escalation Engineer - NetScaler Job at Cloud Software Group (Bengaluru)

New

Lead Escalation Engineer - NetScaler

The Lead Escalation Engineer is responsible for providing technical assistance o...

Location

India , Bengaluru

Salary:

Not provided

Cloud Software Group

Expiration Date

Until further notice

Requirements

Engineering university degree
At least six years of tech support experience in a large enterprise environment
Solid understanding of windows (both client & Server OS) and Linux networking (DNS / DHCP / TCP-IP)
Basics networking knowledge, including TCP / UDP, HTTP, SSL
Understanding of Authentication protocols like SAML, OAuth
Understanding of Load Balancers
Comfortable working in solving problems / debugging ASP.NET based multi-tenant cloud services
Proven understanding Windows
Industry certifications in the areas of Virtualization and/or Cloud which includes working knowledge of AWS / Azure / ESXi (ideal)
BS or BA in Computer Science, Information Systems, Engineering, Mathematics, Physics, Statistics or related technical discipline experience preferred

Job Responsibility

Provide technical assistance on Citrix products to customers of large size, scope, and/or political complexity - via phone, email and/or remote access
Support focuses on in-depth problem analysis of Citrix products and their integration into enterprise-wide mixed environments
Assist less senior colleagues - conducting cases reviews and providing mentorship to ensure quicker resolution
Use sophisticated technical troubleshooting skills to independently isolate, analyze, and provide resolution to customer issues of high complexity
Qualify only the most complex customer issues for assistance from the escalation team or other vendors
Works to achieve operational targets with major impact on the departmental results
Contributes to the development of goals for the department and planning efforts (budgets, operational plans, etc.)
May manage large projects or processes that span outside of immediate job area
Responsible for making moderate to significant improvements of processes, systems or products to enhance performance of job area
Problems and issues faced are numerous and undefined, and require detailed information gathering, analysis and investigation to understand the problem

Fulltime

New

Lead Escalation Engineer - NetScaler

Lead Escalation Engineer is responsible for providing technical assistance on Ci...

Location

India , Bengaluru

Salary:

Not provided

Cloud Software Group

Expiration Date

Until further notice

Requirements

BS or BA in Computer Science, Information Systems, Engineering, Mathematics, Physics, Statistics or related technical discipline experience preferred
Experience working with multi-tiered application design and development
Experience with debugging techniques and tools required, including the ability to analyze and debug dump files, network and stack traces
Engineering university degree combined with at least six years of tech support experience in a large enterprise environment
Solid understanding of windows (both client & Server OS) as well as Linux networking (DNS / DHCP / IP) and basics networking knowledge, including TCP, UDP, HTTP and SSL
Authentication protocols like SAML, OAuth
Comfortable working in solving problems / debugging ASP.NET based multi-tenant cloud services, and have proven understanding Windows
Ideally, acquired industry certifications in the areas of Virtualization and/or Cloud which includes working knowledge of AWS / Azure / ESXi
Load Balancers (e.g. Citrix NetScaler, F5 BigIp, Cisco CSS)
Web Application Firewalls (e.g. Citrix NetScaler, Imperva, Akamai)

Job Responsibility

Provide technical assistance on Citrix products to customers of large size, scope, and/or political complexity - via phone, email and/or remote access
Support focuses on in-depth problem analysis of Citrix products and their integration into enterprise-wide mixed environments
Assists less senior colleagues - conducting cases reviews and providing mentorship to ensure quicker resolution
Uses sophisticated technical troubleshooting skills to independently isolate, analyze, and provide resolution to customer issues of high complexity
Qualifies only the most complex customer issues for assistance from the escalation team or other vendors
Works to achieve operational targets with major impact on the departmental results
Contributes to the development of goals for the department and planning efforts (budgets, operational plans, etc.)
May manage large projects or processes that span outside of immediate job area
Responsible for making moderate to significant improvements of processes, systems or products to enhance performance of job area
Communicates with parties within and outside of own job function

Fulltime

Operational Lead – D2D Ops

We are looking for an experienced and proactive Operational Lead – Day-to-Day (D...

Location

Saudi Arabia , Riyadh

Salary:

Not provided

Rackspace

Expiration Date

Until further notice

Requirements

Bachelor's degree in Information Technology, Computer Engineering, or related field.
8+ years of experience in IT network and security operations, with at least 2–3 years in a leadership role.
Deep understanding of network protocols, routing, switching, VPNs, and security architectures.
Hands-on experience with enterprise firewalls and next-gen security appliances (e.g., Palo Alto, Fortinet, Cisco ASA/Firepower).
Experience managing load balancers and ADCs (e.g., F5, Citrix NetScaler, HAProxy, NGINX).
Knowledge of cloud networking constructs and security groups in public clouds (AWS, Azure, GCP).
Experience with IPS/IDS, SIEM tools, vulnerability management, and secure access controls
Proficiency in troubleshooting L2/L3 network issues and packet analysis tools (e.g., Wireshark).
Familiarity with security best practices, hardening standards, and compliance frameworks (e.g., NIST, ISO 27001).
Strong understanding of ITIL-based operational processes and incident/change/problem management.

Job Responsibility

Lead daily operations and incident response across cloud and data center network infrastructure, including firewalls (FW), load balancers (LB), and security tools.
Ensure uptime, performance, and integrity of cloud networking and perimeter security components.
Administer and troubleshoot virtual and physical firewalls, VPNs, routers, switches, and load balancers (e.g., F5, Palo Alto, Fortinet).
Monitor and manage network traffic, routing policies, and segmentation across hybrid environments.
Maintain rule bases, NAT, ACLs, and policies on firewalls and security appliances.
Coordinate with security, cloud, and infrastructure teams to ensure security compliance and risk mitigation.
Drive operational excellence in response handling, root cause analysis (RCA), and long-term remediation.
Collaborate with cloud architects to optimize secure connectivity between on-prem and public cloud.
Develop and maintain operational runbooks, SOPs, network diagrams, and security documentation.
Participate in change management, patching cycles, and infrastructure upgrades with minimal service impact.

Fulltime

Professional services delivery Engineer IV

The Professional Services Engineer IV is a senior technical expert responsible f...

Location

India

Salary:

Not provided

Rackspace

Expiration Date

Until further notice

Requirements

10+ years of experience delivering enterprise Citrix XenApp/XenDesktop or VDI-focused projects
Expert-level knowledge of Citrix technologies: Virtual Apps & Desktops, Workspace Environment Management (WEM), Director, NetScaler Gateway, PVS/MCS, StoreFront
Strong experience with Windows Server, Active Directory/GPO, AVD or other cloud VDI solutions, and supporting infrastructure
Advanced troubleshooting skills across Citrix, VDI, networking, storage, and virtualization (VMware Required, OpenStack Desired)
Proven experience leading complex enterprise implementations and migrations
Strong communication skills, including experience presenting to technical and executive audiences

Job Responsibility

Lead the design of scalable, secure, and resilient Citrix XenApp, XenDesktop, and VDI architectures
Develop high-level and low-level designs, implementation plans, test plans, and migration strategies
Execute complex deployments, upgrades, and migrations of Citrix solutions including Delivery Controllers, StoreFront, Workspace app, Provisioning Services (PVS), Machine Creation Services (MCS), NetScaler, and profile management
Lead large-scale customer engagements with ownership of project architecture, technical quality, deliverables, and timelines
Act as the highest-tier escalation point for Citrix and VDI-related issues
Provide expert guidance on best practices, performance optimization, capacity planning, disaster recovery, and operational excellence
Partner with customer leadership teams to translate business needs into technical solutions
Deliver workshops, design sessions, and knowledge-transfer activities
Produce clear documentation, including architecture diagrams, runbooks, operational guides, and executive-level summaries
Work closely with project managers, solution architects, product teams, and other engineering towers on integrated solutions

Fulltime

New

Real Estate Associate

Impact Recruitment has the pleasure of working with one of the best legal firms ...

Location

Canada , Vancouver

Salary:

142000.00 CAD / Year

Aplin

Expiration Date

Until further notice

Requirements

Called to the BC Bar and be in good standing
3+ years of post call experience with an emphasis on commercial real estate matters
Be comfortable with a billable target of 1700

Job Responsibility

Work both independently and in collaboration with senior lawyers on all aspects of commercial real estate: acquisitions and dispositions, leasing, property development, and financing

What we offer

4 weeks vacation
Comprehensive benefits package

Fulltime

New

Incident Response Engineer

Within CE&S, the Customer Service & Support (CSS) organization builds trust and ...

Location

Canada , Multiple Locations

Salary:

96000.00 - 177600.00 CAD / Year

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 3+ years of technical support, technical consulting experience, or information technology experience
OR 5+ years of technical support, technical consulting experience, or information technology experience OR equivalent experience
Ability to meet Microsoft, customer and / or government security screening requirements are required for this role
These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter

Job Responsibility

Implements strategic business decisions with customers, partners, and teams to increase market share
Contributes to and/or develops automation techniques and diagnostic tools to improve cross-group effectiveness
Provides feedback to more senior engineers or serviceability team on functionality of products based on engagements with customers
Participates in case triage meetings and/or case discussions to share knowledge with other engineers
Engages with engineering team to investigate product bugs, provides business impact, and collaborates with appropriate stakeholders and senior team members on fixes
Implements end-to-end readiness programs (e.g., mentoring, leading triages, content creation, brown bag sessions, blogs, quality assurance checks, writes technical articles) and contributes to the content and readiness strategy
Acts as an advisor to the customer and handles complex, repeatable, or escalated cases that may become politically charged
Performs complex product troubleshooting and remediation when needed
Reviews complex issues (e.g., multiple components of a product) and contacts customers to understand issue
Collaborates on cross-team and cross-product technical issues by working with resources from other groups including support engineering groups, product groups, services team, and account team as needed to resolve complex customer issues

Fulltime

New

Invigilator

We are seeking a responsible, reliable and exacting Exam Invigilator to join us ...

Location

United Kingdom , London

Salary:

15.25 GBP / Hour

Ark Schools

Expiration Date

February 13, 2026

Requirements

Right to work in UK
A good standard of English and Mathematics

Job Responsibility

To ensure the smooth running and integrity of examination environment
To direct students as required during the exams
To attend training to ensure the Joint Council’s ‘Instructions for the Conduct of Examinations’ is adhered to at all times
Set up papers prior to the exam and collect after in line with specific instructions for each exam

What we offer

Access continuous staff development
Minimum of 10 training days and weekly in school sessions of a high standard
Strong support for NPQML, NPQSL and Lead Practitioner courses
Successful behaviour policies treat student behaviour as the responsibility of the entire school
Extensive professional development geared towards excellence
Weekly sessions designed by those who understand the context of the school
Continual support and career progression
Numerous comprehensive training programmes available
Access to a range of other benefits including reduced gym membership and large retail discounts

New

Catering Manager

We're recruiting an experienced Catering Manager who is passionate about excepti...

Location

United Kingdom , London

Salary:

28500.00 GBP / Year

14forty

Expiration Date

Until further notice

Requirements

Minimum of two years of catering experience
Experience managing teams in a similar role
NVQ Level 1 & 2 or City & Guilds 706/1 and 2
Basic Food Hygiene certificate
Demonstrate brilliant financial acumen
Excellent communication and organisational skills
Be an ambitious and motivated individual who is always looking to upskill

Job Responsibility

Preparing delicious food to the highest standards
Supervising our culinary and catering teams to ensure we continue to deliver impeccable food and customer service
Overseeing the efficiency of all in-unit catering operations, including managing inventories, monitoring budgets, and implementing action plans
Communicating regularly with your line manager to monitor KPIs and targets
Representing Compass Group UK&I and maintaining a positive brand image
Identifying opportunities for new food or service concepts to drive sales
Liaising between customers and our culinary and service teams to ensure we continue to exceed expectations
Supporting and training our teams, leading from the front to make sure everyone can excel in their role
Implementing and reviewing Health & Safety standards to ensure compliance across all catering and service teams

What we offer

Great operational training and development
Life assurance scheme
Personal Development and Training opportunities
A great wellbeing strategy - including access to our Employee Assistance Programme
Regular social events and communication with our leaders
A holiday purchase scheme
Access to some great high street discount vouchers

Fulltime

Lead Escalation Engineer - NetScaler

Cloud Software Group

Location:
India , Bengaluru

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
January 30, 2026

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