Lead Escalation Engineer - NetScaler Job at Cloud Software Group (Bengaluru)

New

Lead Escalation Engineer - NetScaler

The Lead Escalation Engineer is responsible for providing technical assistance o...

Location

India , Bengaluru

Salary:

Not provided

Cloud Software Group

Expiration Date

Until further notice

Requirements

Engineering university degree
At least six years of tech support experience in a large enterprise environment
Solid understanding of windows (both client & Server OS) and Linux networking (DNS / DHCP / TCP-IP)
Basics networking knowledge, including TCP / UDP, HTTP, SSL
Understanding of Authentication protocols like SAML, OAuth
Understanding of Load Balancers
Comfortable working in solving problems / debugging ASP.NET based multi-tenant cloud services
Proven understanding Windows
Industry certifications in the areas of Virtualization and/or Cloud which includes working knowledge of AWS / Azure / ESXi (ideal)
BS or BA in Computer Science, Information Systems, Engineering, Mathematics, Physics, Statistics or related technical discipline experience preferred

Job Responsibility

Provide technical assistance on Citrix products to customers of large size, scope, and/or political complexity - via phone, email and/or remote access
Support focuses on in-depth problem analysis of Citrix products and their integration into enterprise-wide mixed environments
Assist less senior colleagues - conducting cases reviews and providing mentorship to ensure quicker resolution
Use sophisticated technical troubleshooting skills to independently isolate, analyze, and provide resolution to customer issues of high complexity
Qualify only the most complex customer issues for assistance from the escalation team or other vendors
Works to achieve operational targets with major impact on the departmental results
Contributes to the development of goals for the department and planning efforts (budgets, operational plans, etc.)
May manage large projects or processes that span outside of immediate job area
Responsible for making moderate to significant improvements of processes, systems or products to enhance performance of job area
Problems and issues faced are numerous and undefined, and require detailed information gathering, analysis and investigation to understand the problem

Fulltime

New

Lead Escalation Engineer - NetScaler

Lead Escalation Engineer is responsible for providing technical assistance on Ci...

Location

India , Bengaluru

Salary:

Not provided

Cloud Software Group

Expiration Date

Until further notice

Requirements

BS or BA in Computer Science, Information Systems, Engineering, Mathematics, Physics, Statistics or related technical discipline experience preferred
Experience working with multi-tiered application design and development
Experience with debugging techniques and tools required, including the ability to analyze and debug dump files, network and stack traces
Load Balancers (e.g. Citrix NetScaler, F5 BigIp, Cisco CSS)
Web Application Firewalls (e.g. Citrix NetScaler, Imperva, Akamai)
SSL VPN solutions (e.g. Citrix NetScaler Gateway, Juniper SA Series, Cisco SSL VPN)
Network monitoring and management (e.g. PRTG, Obkio, Auvik, SNMP)
Sniffers and Protocol Analyzers (e.g. Wireshark, tcp dump, ethereal)
Knowledge of Security technologies (e.g. SSL/TLS, VPNs, Firewall, IDS/IPS)
Knowledge of routing protocols (RIP, OSPF, BGP) and switching technologies

Job Responsibility

Provide technical assistance on Citrix products to customers of large size, scope, and/or political complexity - via phone, email and/or remote access
Support focuses on in-depth problem analysis of Citrix products and their integration into enterprise-wide mixed environments
Assist less senior colleagues - conducting cases reviews and providing mentorship to ensure quicker resolution
Use sophisticated technical troubleshooting skills to independently isolate, analyze, and provide resolution to customer issues of high complexity
Qualify only the most complex customer issues for assistance from the escalation team or other vendors
Works to achieve operational targets with major impact on the departmental results
Contributes to the development of goals for the department and planning efforts (budgets, operational plans, etc.)
May manage large projects or processes that span outside of immediate job area
Responsible for making moderate to significant improvements of processes, systems or products to enhance performance of job area
Communicates with parties within and outside of own job function

Fulltime

Operational Lead – D2D Ops

We are looking for an experienced and proactive Operational Lead – Day-to-Day (D...

Location

Saudi Arabia , Riyadh

Salary:

Not provided

Rackspace

Expiration Date

Until further notice

Requirements

Bachelor's degree in Information Technology, Computer Engineering, or related field.
8+ years of experience in IT network and security operations, with at least 2–3 years in a leadership role.
Deep understanding of network protocols, routing, switching, VPNs, and security architectures.
Hands-on experience with enterprise firewalls and next-gen security appliances (e.g., Palo Alto, Fortinet, Cisco ASA/Firepower).
Experience managing load balancers and ADCs (e.g., F5, Citrix NetScaler, HAProxy, NGINX).
Knowledge of cloud networking constructs and security groups in public clouds (AWS, Azure, GCP).
Experience with IPS/IDS, SIEM tools, vulnerability management, and secure access controls
Proficiency in troubleshooting L2/L3 network issues and packet analysis tools (e.g., Wireshark).
Familiarity with security best practices, hardening standards, and compliance frameworks (e.g., NIST, ISO 27001).
Strong understanding of ITIL-based operational processes and incident/change/problem management.

Job Responsibility

Lead daily operations and incident response across cloud and data center network infrastructure, including firewalls (FW), load balancers (LB), and security tools.
Ensure uptime, performance, and integrity of cloud networking and perimeter security components.
Administer and troubleshoot virtual and physical firewalls, VPNs, routers, switches, and load balancers (e.g., F5, Palo Alto, Fortinet).
Monitor and manage network traffic, routing policies, and segmentation across hybrid environments.
Maintain rule bases, NAT, ACLs, and policies on firewalls and security appliances.
Coordinate with security, cloud, and infrastructure teams to ensure security compliance and risk mitigation.
Drive operational excellence in response handling, root cause analysis (RCA), and long-term remediation.
Collaborate with cloud architects to optimize secure connectivity between on-prem and public cloud.
Develop and maintain operational runbooks, SOPs, network diagrams, and security documentation.
Participate in change management, patching cycles, and infrastructure upgrades with minimal service impact.

Fulltime

Professional services delivery Engineer IV

The Professional Services Engineer IV is a senior technical expert responsible f...

Location

India

Salary:

Not provided

Rackspace

Expiration Date

Until further notice

Requirements

10+ years of experience delivering enterprise Citrix XenApp/XenDesktop or VDI-focused projects
Expert-level knowledge of Citrix technologies: Virtual Apps & Desktops, Workspace Environment Management (WEM), Director, NetScaler Gateway, PVS/MCS, StoreFront
Strong experience with Windows Server, Active Directory/GPO, AVD or other cloud VDI solutions, and supporting infrastructure
Advanced troubleshooting skills across Citrix, VDI, networking, storage, and virtualization (VMware Required, OpenStack Desired)
Proven experience leading complex enterprise implementations and migrations
Strong communication skills, including experience presenting to technical and executive audiences

Job Responsibility

Lead the design of scalable, secure, and resilient Citrix XenApp, XenDesktop, and VDI architectures
Develop high-level and low-level designs, implementation plans, test plans, and migration strategies
Execute complex deployments, upgrades, and migrations of Citrix solutions including Delivery Controllers, StoreFront, Workspace app, Provisioning Services (PVS), Machine Creation Services (MCS), NetScaler, and profile management
Lead large-scale customer engagements with ownership of project architecture, technical quality, deliverables, and timelines
Act as the highest-tier escalation point for Citrix and VDI-related issues
Provide expert guidance on best practices, performance optimization, capacity planning, disaster recovery, and operational excellence
Partner with customer leadership teams to translate business needs into technical solutions
Deliver workshops, design sessions, and knowledge-transfer activities
Produce clear documentation, including architecture diagrams, runbooks, operational guides, and executive-level summaries
Work closely with project managers, solution architects, product teams, and other engineering towers on integrated solutions

Fulltime

New

Senior Paralegal, Global Intellectual Property

We’re looking for a Senior Paralegal, Global Intellectual Property (“Senior Para...

Location

United States , Hershey

Salary:

Not provided

The Hershey Company

Expiration Date

Until further notice

Requirements

Bachelor’s Degree preferred
Paralegal Degree or Certification required
At least 7+ years of experience in law firm or corporate setting
Dedicated trademark paralegal experience managing US and global portfolios
Experience supporting enforcement matters and collecting evidence
Outstanding time-management and prioritization skills
Strong organization, communication, and cross-functional collaboration skills
USPTO filings (applications, Office Actions, ITU/SOU, Sections 8/15, renewals) and TTAB support
Experience coordinating and managing foreign associates and domain-name enforcement (UDRP/ICANN)
Technology Proficiency: Microsoft Office 365, Anaqua, TEAS/TMEP, SAEGIS/Corsearch

Job Responsibility

Manage the global trademark lifecycle for assigned brands: search & clearance (U.S./international), filings and prosecution, watch services, renewals/maintenance, and portfolio reporting
Review packaging, labeling, and advertising to reinforce brand usage standards and risk mitigation
Support enforcement: draft cease‑and‑desist letters, coordinate platform takedowns, assist TTAB oppositions/cancellations, manage UDRP/ICANN actions, and compile evidence
Own docketing, deadlines, and matter coordination
prepare IP evidence (use, sales, marketing)
Assist in IP aspects of M&A diligence, including assignments and recordals
Drive portfolio governance: audit IP records and SOP adherence
build KPI dashboards
Design and deliver training and practical playbooks for non‑legal stakeholders
Assist the Sr. Counsel, Global Intellectual Property as the business and brand team’s initial point of contact

Fulltime

New

Team Lead, Commissioning

The Commissioning Team Lead is responsible for leading the Commissioning Special...

Location

United States

Salary:

101000.00 - 138600.00 USD / Year

Symbotic

Expiration Date

Until further notice

Requirements

Bachelor's degree in electrical engineering, Automated Production Management, or equivalent work experience
Minimum 5 years of experience leading automated commissioning teams
Proficiency in PLC systems (Allen Bradley, Rockwell Automation, Siemens) and HMI systems
Experience with industrial robotics (ABB, Fanuc) and industrial networking (Ethernet/IP, ProfiNet)
Strong ability to read and interpret electrical plans and troubleshoot automated systems
Self-starter with the ability to take on increasing responsibility in a fast-paced environment
Strong problem-solving skills and a willingness to deepen expertise in complex systems
Excellent teamwork and collaboration across engineering disciplines
Adaptability to work in a rapidly evolving startup environment
Must have a valid driver’s license

Job Responsibility

Patriciate in the preparation, planning, and coordination of the site commissioning schedule
Responsible for the progress of commissioning activities, such as preparing reports on the progress of commissioning and testing
Be the lead at a site at the commission stage while ensure projects have proper resources allocation in order to meet target timelines and budgets
Participated in the preparation of performance reports for commissioning and testing to site support team and cross functional business partners
Coach and mentor site team members and provide technical support for daily activities
Lead daily scrum meetings for the operational team and participate in the site scrum meeting for team leaders and site managers
Participate in various initiatives of continuous production improvement, standardization and improvement of the installation and start-up processes, while ensuring compliance with all health and safety policies
Other duties assigned

What we offer

medical
dental
vision
disability
401K
PTO

Fulltime

New

Cell Operator

Symbotic is seeking a Cell Operator, you will be responsible for system upkeep a...

Location

United States , Woodland

Salary:

23.00 USD / Hour

Symbotic

Expiration Date

Until further notice

Requirements

Associate degree or equivalent experience or certification in electronics, automotive, automation, manufacturing or equivalent field preferred
A minimum of 1 year of experience with mechanical automation systems, educational or training equivalent
Be proficient in performing all System Inspection functions including: cleaning, lubrication, tolerance checking, current measurements, and checking electrical systems
Ability to prioritize work to gain maximum uptime and throughput from an automated cell
Demonstrates commitment and ability to work safely
Ability to work independently of supervisor following procedures and manuals
Ability to Multi-task and perform multiple job functions at once

Job Responsibility

Perform pre-production checks on automated adapters ensuring equipment is in ‘ready to run’ state
Process and monitor the flow of the automated storage and retrieval system, through means of the adapters, including manual inbound, automatic inbound, automatic outbound, to achieve maximum throughput and cases per hour
Prepare pallets for induction into the Symbotic storage and retrieval system
Assess cause of system stoppage and return to service using Human/Machine Interface (HMI) and manual intervention
Communicate and escalate all issues impacting production immediately to operational leadership
Contribute to overall system uptime through system preservation, robot recovery, suspect removal, and bot health actions
Perform periodic system inspections including cleaning, lubrication, tolerance checking, component validation
Report all out of spec conditions and perform root cause corrective action and maintain continuous operation of system components
Monitor and utilize common radio etiquette while obtaining instructions from leadership and operational leads
Perform rover bot upkeep to include, but not limited to, replacing wheels, cleaning, ESD brushes, sensors, etc

What we offer

medical
dental
vision
disability
401K
PTO

Fulltime

New

Editor

We’re Fever, the world’s leading tech platform for culture and live entertainmen...

Location

United States , New York

Salary:

90000.00 - 98000.00 USD / Year

Fever

Expiration Date

Until further notice

Requirements

3+ years experience working for a newsroom, content agency, creative agency, or digital media property
Proficient level of English
Deep passion for journalism, social media, and digital marketing
Ability to adapt to the ever-changing and fast-moving world of a digital startup business
Strong attention to detail
Critical-thinker and a problem-solver
Leader comfortable managing a team and supporting them to help achieve their goals
An understanding of basic SEO best practices and keyword targeting
Hands-on knowledge and understanding of the current social media landscape
Avid consumer of platforms such as Instagram, TikTok, YouTube, Facebook, Twitter

Job Responsibility

Finding brilliant stories and generating lots of content ideas for the NYC market
Writing engaging, accurate and informative articles, at pace
Monitor all site content, including daily news, features, and local reporting
Have a strong grasp of the city culture and things to do in NYC
Manage an editorial calendar
Occasional appearances across Reels, TikTok, consumer-facing videos and other brand mediums
Oversee the creation and strategy of Twitter, Facebook, Instagram, TikTok, and Secret NYC newsletters
Make sure all site copy and headlines are proofread
Make sure all posts are SEO friendly
Conduct keyword research

What we offer

Attractive compensation package
Opportunity to have a real impact in a high-growth global category leader
40% discount on all Fever events and experiences
Home office friendly
Responsibility from day one and professional and personal growth
Great work environment with a young, international team of talented people
Health and Dental Insurance
Gympass membership
401K enrollment

Fulltime

Lead Escalation Engineer - NetScaler

Cloud Software Group

Location:
India , Bengaluru

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
January 30, 2026

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