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Lead Director of Sales & Account Management role overseeing a high-performing team of Account Executives and People Leaders, responsible for driving strategic growth, delivering financial outcomes, and ensuring exceptional client service across self-funded and insured medical & pharmacy portfolio
Job Responsibility:
Lead and mentor a team of Account Executives focused on strategic client engagement and financial performance
Manage two People Leaders who oversee Account Managers and Onsite Customer Service Representatives
Manage four dedicated wellness consultants who report directly to one of our customers
Develop and execute sales strategies aligned with organizational goals and market dynamics
Foster and maintain strong relationships with brokers, consultants, and key stakeholders
Ensure accurate and insightful financial reporting and forecasting for self-funded medical and pharmacy plans
Collaborate cross-functionally to enhance client satisfaction and retention
Drive operational excellence and continuous improvement across account management and service delivery
Represent the organization in client meetings, industry events, and strategic planning sessions
Requirements:
Proven leadership experience managing sales teams and people leaders
Strong understanding of self-funded financials for medical and pharmacy benefits
Demonstrated success in building and maintaining both consultant and customer relationships
Excellent communication, negotiation, and interpersonal skills
Strategic thinker with a track record of delivering measurable business results
7-9 years directly related to the duties and responsibilities specified or an equivalent combination of education and work experience
Ability to travel up to 50% of time in role
Health & Life license required
Nice to have:
Experience in healthcare, insurance, or benefits administration
Familiarity with market dynamics and customer engagement strategies
Ability to navigate complex organizational structures and influence cross-functional teams
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