Lead Analyst for Cash Services Operations Jobs

Cash Services Governance Controls Lead Analyst

The Cash & Collateral Governance Lead Analyst will be a key member of Cash Manag...

Location

Hungary , Budapest

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

6-10 years of relevant experience
Significant industry experience required
Advanced usage of Microsoft products (Excel, PowerPoint, Word)
Proven ability to manage complex issues related to operations management and implement and manage a successful risk/control environment
Execution focused mindset to overcome obstacles and minimizes bureaucracy
Demonstrated exceptional communication, influencing and negotiation skills with senior leaders across functions to articulate complex recommendations
Ability to develop partnerships with Technology, Compliance/Risk, Finance, HR and key internal stakeholders
Impeccable integrity and judgment
Leadership, talent management and team building experience may serve as an asset

Job Responsibility

Serve as a subject matter expert, developing and implementing business initiatives, client solutions, and projects
Stay abreast of developments within the firm's transformation and control initiatives
Manage the volume, quality, timeliness, and delivery of complex deliverables for the broader Cash Services organization
Be accountable for the integrity of processes, operations, and associated results
Conduct detailed analysis of complex issues where the optimal course of action is not immediately evident
Investigate various scorecards and performance management tools to mitigate exposure
Continuously identify and drive opportunities to improve and strengthen organizational delivery
Define, develop, implement, and track appropriate margin-related Key Performance Indicators (KPIs) and Service Level Agreements (SLAs)
Identify the need for and establish necessary guardrails to support the operational delivery
Manage stakeholders to ensure a best-in-class client experience

What we offer

Cafeteria Program
Home Office Allowance (for colleagues working in hybrid work models)
Paid Parental Leave Program (maternity and paternity leave)
Private Medical Care Program and onsite medical rooms at our offices
Pension Plan Contribution to voluntary pension fund
Group Life Insurance
Employee Assistance Program
Access to a wide variety of learning and development programs, online course libraries and upskilling platforms
Flexible work arrangements to support you in managing work - life balance
Career progression opportunities across geographies and business lines

Fulltime

Vp, head of atm operations and service continuum

Citi Global Wealth (CGW) brings together the full power of Citi to serve the ent...

Location

Singapore , Singapore

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Graduate, with at least 12 years of experience in Consumer Banking
Experience in leading or managing a team
Knowledge of Branch operations, banking processes and services
Demonstrated experience in project management and systematic approach in problem solving in large-scale process innovation and/or change management projects
Proven track record of consultative and collaborative relationship management and ability to influence multiple stakeholders effectively, and gaining support for new ideas and approaches
Strong leadership of ability to take charge, lead and drive all functions to deliver a common objective with exceptional result
Decisive, capable of thinking through and trouble-shooting nuanced and complex situations
A committed team player who is also able to work independently
Driven, analytical, strong appreciation of processes, detail oriented
Highly competent with Excel and PowerPoint

Job Responsibility

Strategy Formulation & Execution
Project Management for Client Servicing, Wealth Centers & ATM/CDM
Drive and spearhead service process re-engineering / innovation and manage physical distribution network transformation including paperless branch experience, etc
Collaborate with local and global stakeholders on transformation initiatives
Formulate, deliver and execute strategy for optimized physical distribution network (Wealth Centers, ATMs/CDMs) to meet business needs for acquisition, engagement, branding by analyzing client traffic / trends / transactions at Citi assets vs other physical spaces in Singapore. Prepare and publish ATM/CDM revenue, cost and transactional data (ATM Bluebook)
On-going metrics monitoring and ensure post project actions such as performance tracking are duly performed
ATM Vendor management
Business contact responsible for ordering new machines, PO/Invoices and payments
Oversee day to day FLM and SLM services and manage adhoc cost approvals for movement / repair / fix / issues
Audit and Ongoing Compliance

What we offer

Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country
We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world

Fulltime

Financial Solutions Lead Analyst

The Business Architecture & Transformation Analyst is a strategic professional w...

Location

Philippines , Taguig

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

6 - 10 years of relevant experience, within the financial services industry preferred
Strong knowledge of interest risk related concepts such as duration, convexity, IRE, EVE, and discounted cash flow valuation
Strong knowledge of market interest rate indexes and impact to banking balance sheet
High degree of comfort with data analysis tasks using SQL database tools
Developed communication skills
ability to present complex fact patterns to seniors using clear and concise language
Developed understanding of balance sheet management and financial planning essentials: intercompany transactions, transfer pricing, equity credits, financial forecasting
Basic familiarity with econometric modeling
Basic familiarity with Python or other programming languages desired

Job Responsibility

Assists in the monthly Interest Rate Risk and quarterly PPNR production cycles
Works to closely coordinate activities across workstreams on the RUBY platform including Interest Rate Risk, Stress Testing, and Financial Planning
Provides SMEs with a trusted operational resource to investigate potential issues and test upcoming developments
uses data analysis and critical thinking to investigate problems, propose root causes, and work with technology partners to implement a solution
Works closely with technology partners to scope, resource, and develop new platform functionalities and refine existing calculation methodologies
Creates and maintains documented processes and procedure for purposes of user training and auditability of monthly processes
Becomes a trusted resource for FP&A, Capital Planning, Treasury and Risk partners to liaise with on critical regulatory deliverables
Ability to deliver multiple, high priority deliverables and work closely with a variety of highly time sensitive consumers
Works to develop, train, and motivate junior staff

What we offer

Programs and services for physical and mental well-being
access to telehealth options, health advocates, confidential counseling
Paid Parental Leave Policy
resources for managing financial well-being
access to learning and development resources
generous paid time off packages
resources and tools to volunteer in the communities

Fulltime

New

Banking Specialist - Client Onboarding & Offering - Expert Team

As a Banking Operations Business Analyst, you will play a pivotal role in ensuri...

Location

Switzerland , Bioggio

Salary:

Not provided

Avaloq

Expiration Date

Until further notice

Requirements

Banking education, Bachelor's degree or equivalent with good knowledge of financial instruments and regulatory requirements
7+ years’ work experience in the banking industry
Excellent knowledge of Banking Operations services (e.g. Securities Operations, Cash Operations, Asset Servicing or Masterdata Management)
Project management skills to manage multiple tasks and prioritize workload effectively
Strong sense of responsibility and solutions oriented with high level of integrity and reliability
Excellent communication (verbal and written) and interpersonal skills with the ability to collaborate effectively with cross-functional teams and to deliver in a fast-paced environment
Good command of written and spoken English (any other language is a plus)
Strong Microsoft Office Suite skills
Adaptability and flexibility in case of occasional and time-limited support across locations aiming to cover specific tasks (e.g., post go-live stabilization)
Positive, pro-active, and can-do attitude with a high level of integrity and reliability

Job Responsibility

Prospect client support: Provide in-depth insights and guidance to prospective clients regarding Banking Operations services, processes, and over-arching market considerations. Understand client needs and tailor offers based on their specific requirements
Onboarding new clients: Collaborate with clients during the pre-project phase to define project scope, objectives, and deliverables. Creation of Banking Operations implementation plans and timelines
Project execution & post go-live: Lead the onboarding process, ensuring successful implementation with a smooth transition into the run operations. You are responsible for the deliverables which include the like of workshops on process business cuts, golden copy set up, user acceptance test coordination, go-live coordination, and post implementation governance
Consultancy: Leverage your deep understanding of Back-office services and the financial industry to provide consultancy to on-premises, software-as-a-service and banking operations-as-a-service Avaloq clients. Assist clients in resolving operational challenges and optimizing their front, middle or back office operations
Meet with assigned clients when needed and perform an initial assessment of a problematic situation requiring support
Drafting concise reports with recommendations and solutions with attention to a client’s wishes, capabilities and limitations
Strategic projects: Engage in strategic initiatives aimed at improving the efficiency, quality, or customer experience within banking operations
Managing relationships with clients and stakeholders
Ensure meaningful project structure and governance, and the management of key stakeholders

What we offer

Annual bonus
Flexible working
Instant recognition
Access to Udemy for professional and personal learning

Fulltime

Client Onboarding Implementation Analyst

The EMEA Trade and Treasure Services (TTS) Onboarding Team is responsible for ac...

Location

Poland , Warsaw

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

2+ years of relevant Financial Client Onboarding and/or Project Management experience is a must
Ability to manage complex integration solutions, working alongside Technical and Technology teams
Results orientation - evidence of proactively driving projects is the conclusion
Excellent communication
Organizational and planning skills
Negotiation, decision making and problem-solving skills
Flexibility - ability to manage a varying workload (i.e., volume, complexity, and composition)
Attention to detail and experience of working in a controlled environment

Job Responsibility

Lead client onboarding projects of regional and global cash management solutions working directly with specific middle market clients
Continuously reduce onboarding cycle time, minimize deal slippage and associated revenue conversion lead time
Accurately report project status, escalating effectively for on hold and slow-moving deals
Application of structured project management methodologies throughout the onboarding life cycle, ensuring effective project control and delivery to plan
Work with Relationship Management, Sales, Product Management, Client Services and Operations to ensure client satisfaction - navigate bank on behalf of client, leveraging Citi's global resources and escalation channels as required to ensure smooth delivery
Attending, when necessary, Client meetings in close cooperation with Product Sales and Relationship Managers
Effective maintenance and communication of MIS and project metrics
Provide ongoing senior management updates on key projects as required

What we offer

Private Medical Care Program
Life Insurance Program
Pension Plan contribution (PPE Program)
Employee Assistance Program
Paid Parental Leave Program (maternity and paternity leave)
Sport Card
Holidays Allowance
Sport and team recreation activities
Special offers and discounts for employees
Access to an array of learning and development resources

Fulltime

Transaction Capture Analyst

Middle Office Senior Analyst position responsible for providing operational supp...

Location

Poland , Warsaw

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Professional English
2-3 years of experience in financial sector, including capital markets
Good working knowledge of MS Office
Analytical thinking and problem solving skills
Good organizational, time management and prioritization skills
Ability to work independently and in teams
Proactive 'can-do' attitude, goal oriented, not being afraid to speak up
University degree in finance/banking would be beneficial

Job Responsibility

Provide operational support to Traders with securities, cash and derivatives transactions
Prepare daily and weekly/monthly reports
Cooperate and build relationships with internal and external stakeholders like: Brokers, Custodian, Accounting Teams etc.
Perform control functions such as daily trade monitoring, reconciliations across systems and failed trades management
Assist Team Manager/Supervisor in all their duties as required
Reply to complex Client's queries and perform analysis of any discrepancies
Provide support to junior staff in daily work
Be aware of operational risk and ensure process is compliant with regulations to minimize processing risk
Propose and implement new KRIs/controls to address/mitigate risk at team level
Participate in implementation of new Products and review existing processes/applications to identify opportunities for improvement

What we offer

Competitive salary
Private health care
Life insurance
Sport/fitness card
Sponsored Employee Pension Plan
Employee Assistance Program
Zoom-Free Fridays
Charity day
Development Day
Flexible working arrangements (including working remotely)

Fulltime

Senior Change Management Business Analyst

Supports Non-Financial Regulatory Reporting project portfolio by planning and ex...

Location

United Kingdom , Belfast

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Significant financial services experience, especially in global markets trading and investment banking operations
Proven end to end change management expertise is required (e.g., Requirement elicitation, documentation and sign off, project planning including supporting the identification of Test data, oversight of Test scripts and being an SME for Business Stakeholders and Tech Teams of the change being managed)
Preferable to have experience of raising issues in JIRA and JIRA workflows, Agile and Waterfall project experience, data analysis skills, and ability to understand process/data workflows
Knowledge of capital markets products (cash securities, derivatives)
Expertise in non-financial regulatory reporting (e.g., CASS, DP, CFTC, SEC, EMIR, MiFID II/MiFIR)
Proven experience in successful project implementation and operational process improvement
Experience with cross-functional teams and documenting business/technology requirements and test plans
Consulting, stakeholder management, and conflict resolution skills
Technical understanding of securities processing (product, process, system)
Strong analytical skills for large datasets and proficiency in Microsoft Office, Visio, and Project

Job Responsibility

Gathering requirements, writing requirements, communicating requirements to technology
Support the Change Management Lead in the direct management of multiple regulatory reporting projects
Provide guidance and mentorship to junior team members
Work closely with business functions to execute necessary policy, process, and technology change
Liaise with Business Execution and Transformation teams
Support the governance of program/projects including facilitation of steering committee and working groups
Identify key project risks and escalate accordingly
Ensure that the delivery from the workstreams/projects meets requirements and is to the appropriate quality, on time and within budget

What we offer

Generous holiday allowance starting at 27 days plus bank holidays
A discretional annual performance related bonus
Private medical insurance packages
Employee Assistance Program
Pension Plan
Paid Parental Leave
Special discounts for employees, family, and friends
Access to learning and development resources

Fulltime

New

Customer Experience Manager

As Customer Experience Manager, you will lead a growing team of Customer Experie...

Location

United States

Salary:

104000.00 - 121000.00 USD / Year

Avanos

Expiration Date

Until further notice

Requirements

Bachelor’s degree or equivalent relevant experience
7+ years of progressive customer service or experience leadership
At least 3 years managing direct reports
Proven success in driving customer satisfaction initiatives and managing escalations at scale
Strong knowledge of SAP (Order-to-Cash), Salesforce.com (Service Cloud), and customer experience metrics

Job Responsibility

Lead, coach, and develop a team of Customer Experience Analysts who serve as escalation points for both commercial and patient service operations
Establish performance standards, define measurable goals, and ensure team alignment with department KPIs and strategic objectives
Foster a culture of collaboration, ownership, and customer-first problem solving
Define the short- and long-term vision for customer experience excellence within the Service Center and Patient Care channels
Drive consistency in the way customer issues are escalated, diagnosed, resolved, and analyzed
Champion a proactive experience model by identifying root causes and implementing scalable improvements
Collaborate with key stakeholders across Sales, Planning, Marketing, Distribution, IT, and Compliance to advocate for the voice of the customer
Participate in strategic corporate initiatives such as product launches, acquisitions, and system enhancements
Support continuous improvement by embedding feedback loops and customer insights into internal planning
Develop and monitor real-time metrics for customer effort, NPS, and issue resolution

What we offer

Incentive compensation program
Comprehensive and competitive range of benefits
Health care benefits
Retirement plans
Work/life benefits
Generous 401(k) employer match of 100% of each pretax dollar you contribute on the first 4% and 50% of the next 2% of pay contributed with immediate vesting
Benefits on day 1
Free onsite gym
Onsite cafeteria
Uncapped sales commissions

Lead Analyst for Cash Services Operations

Citi

Location:
Hungary , Budapest

Category:
Finance

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
November 29, 2025

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Job Description:

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Looking for more opportunities? Search for other job offers that match your skills and interests.

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