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Responsible for greeting the guest upon their arrival, assisting with the unloading of their items in a safe manner. Deliver Laundry and Clothing to guestrooms. Position requires excellent guest service skills and availability to work a flexible schedule. Respond promptly to requests from guests, Front Desk, or At Your Service requests. Monitor the cleanliness and appearance of laundry/dry cleaning. Complete all valet tickets properly to provide proper handling. Coordinate all repairs to appropriate persons and pick-up for delivery when completed.
Job Responsibility:
Greet guest upon arrival
Assist with unloading of guest items in a safe manner
Deliver Laundry and Clothing to guestrooms
Respond promptly to requests from guests, Front Desk, or At Your Service requests
Monitor the cleanliness and appearance of laundry/dry cleaning
Complete all valet tickets properly to provide proper handling
Coordinate all repairs to appropriate persons and pick-up for delivery when completed
Ensure the 'Gold Standards' of The Ritz-Carlton are delivered graciously and thoughtfully every day
Learn and exemplify the Gold Standards, such as Employee Promise, Credo and Service Values
Requirements:
High school diploma or G.E.D. equivalent
At least 1 year of related work experience
No supervisory experience required
No license or certification required
Excellent guest service skills
Availability to work a flexible schedule
Ability to respond promptly to requests
Ability to monitor cleanliness and appearance of laundry/dry cleaning
Ability to complete valet tickets properly
Ability to coordinate repairs and pick-up for delivery
Ability to follow company policies and procedures
Maintain clean and professional uniform and personal appearance
Maintain confidentiality
Protect company assets
Speak with others using clear and professional language
Prepare and review written documents accurately and completely
Answer telephones using appropriate etiquette
Develop and maintain positive working relationships
Support team to reach common goals
Listen and respond appropriately to concerns of other employees
Comply with quality assurance expectations and standards