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Land Experience Expert

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Costa Crociere S.p.A.

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Location:

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

As a Land Experience Expert, you’ll be the engine behind our shore operations. From preparing materials to coordinating logistics and supporting sales, you’ll make sure every excursion runs smoothly, turning great plans into unforgettable experiences.

Job Responsibility:

  • Set the stage for success by preparing all materials and coordinating with tour operators
  • Support daily operations with precision and positivity, ensuring smooth communication and teamwork
  • Help optimize resources and contribute to efficient, cost-conscious operations
  • Make dispatch and return moments seamless, welcoming guests with energy and care
  • Join excursions to monitor quality, solve issues, and elevate guest satisfaction
  • Assist with translations and manage special requests with attention and empathy
  • Ensure disembarkation transfers are correctly assigned and ready to go
  • Support sales across guest touchpoints, turning questions into opportunities
  • Listen actively, spotting guest needs and suggesting new ideas to enhance their experience
  • Monitor excursions to ensure safety and service excellence
  • Assist in case of injury, always following proper procedures
  • Communicate with international stakeholders, adapting with cultural awareness and professionalism
  • Make logistics smooth and efficient, reducing waiting times and keeping operations flowing
  • Ensure safety standards are respected throughout the excursion journey

Requirements:

  • High School Diploma or a degree in Tourism or Languages
  • Fluent in English (B2) and at least two other languages—German, French, or Spanish (B2-C1)
  • Experience in the Tour Operator sector
  • Proficient in Microsoft Office (i.e. Excel) and comfortable navigating digital tools

Nice to have:

  • Knowledge of Italian
  • Experience onboard and in direct sales environments

Additional Information:

Job Posted:
February 16, 2026

Expiration:
February 27, 2026

Employment Type:
Fulltime
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