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Lab Technician – Dental Support

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PartnerHero

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Location:
Mexico

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

We are seeking an experienced Lab Technician to provide real-time clinical and laboratory support for a digital dental platform. This role focuses on scan review, design feedback, workflow troubleshooting, and close coordination with dental labs—supporting clinicians through live channels including chat, phone, and video.

Job Responsibility:

  • Provide real-time clinical and lab support to dental clinicians
  • Review intraoral scans for quality, accuracy, and clinical readiness
  • Deliver design feedback aligned with prescribed treatment plans
  • Troubleshoot digital dental workflows and case submission issues
  • Coordinate closely with partner labs to ensure smooth case execution
  • Support clinicians via live chat, phone, and video consultations
  • Document cases, recommendations, and outcomes accurately
  • Identify case risks and escalate complex clinical concerns when needed
  • Maintain deep knowledge of SKU-specific products and workflows

Requirements:

  • 5+ years experience as a dental laboratory bench technician
  • 3+ years hands-on experience with 3Shape
  • Strong understanding of digital dental design and lab workflows
  • Comfortable supporting clinicians in real time across multiple channels
  • Ability to explain technical and clinical concepts clearly to providers
  • Experience supporting multiple SKUs or product lines

Nice to have:

  • Experience with other CAD/CAM platforms or intraoral scanners
  • Background supporting SaaS or digital dental platforms
  • Experience in remote or virtual clinical support environments

Additional Information:

Job Posted:
January 02, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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