L3 Support Engineer

• Handle escalations from L1/L2 teams, perform root cause analysis, and resolve complex production issues
• debug Java applications (Spring, REST APIs, microservices) in production and staging environments
• collaborate with development teams to provide permanent fixes and suggest code-level improvements
• perform advanced SQL query analysis, indexing, and query optimization
• diagnose DB performance issues, deadlocks, replication errors, and data integrity concerns
• work with DBAs to design schema changes and implement corrective actions
• manage CI/CD pipelines (Jenkins, GitLab CI, or similar) for deploying hotfixes and releases
• apply security best practices in application and infrastructure support (vulnerability scanning, patching)
• automate monitoring, alerts, and log analysis using tools like ELK/EFK, Prometheus, Grafana, or Splunk
• support containerized and cloud-native applications (Docker, Kubernetes, OpenShift, AWS/Azure)
• ensure SLAs are met by monitoring, triaging, and resolving P1/P2 incidents
• conduct post-incident reviews and drive permanent fixes via problem management
• maintain runbooks, SOPs, and knowledge base for recurring issues.

• Strong knowledge of Java / J2EE, Spring Boot, REST APIs debugging
• hands-on with SQL / Oracle / PostgreSQL / MySQL query tuning & troubleshooting
• experience with CI/CD tools (Jenkins, GitLab, Azure DevOps)
• knowledge of DevSecOps practices (security scanning, compliance automation, secrets management)
• exposure to cloud platforms (AWS, Azure, GCP) and container orchestration (Docker, Kubernetes, OpenShift)
• familiarity with monitoring & logging tools (Splunk, ELK, Prometheus, Grafana)
• should leverage AI technologies for process optimisation and day to day work
• strong problem-solving & debugging skills
• ability to work under pressure during production incidents
• excellent communication skills to collaborate across Dev, Ops, Security, and Business teams.

Certifications in Java, Cloud (AWS/Azure), Kubernetes, or DevOps.

• Equal opportunity employment
• global benefits designed to support well-being, growth, and work-life balance.